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If You Need Service Or Assistance - Whirlpool ET18XM Use & Care Manual

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If you need service or assistance,
we suggest you follow these five steps:
1, Before calling for assistance...
2. If you need assistance%.
Performance
problems
often
result from little things
you can find and fix yourself
without
tools of any kind.
If your refrlgemtor
will not operate:
l
Is the electric
cord
plugged
into a live circuit
with
proper
voltage?
(See page
4.)
l
Have you checked
your home's
main fuses or circuit
breaker
box?
l
Is the Refrigerator
Control
ON?
If there
Is a mttllng
or jlngllng
nolse
or unfamlllar
sounds:
l
Is something
on top or behind
the refrigerator
making
noise when the refrigerator
is running?
l
New
features
on your
new
refrigerator
make
new
sounds. You may be hearing
air flowing
from the fans,
timer clicks
for the defrosting
cycle,
or defrost
water
draining
in the defrost
pan.
If your Ice maker
will not opemte:
l
Has the freezer
had enough
time to get cold?
With a
new refrigerator,
this might take overnight.
l
Is the signal
arm ON...in the down
position?
l
Is the water valve turned
on? Is water getting
to the ice
maker?
If there Is water
In the defrost
pan:
l
This is normal
in hot, muggy
weather.
The pan
can
even be half full, Make
sure the refrigerator
is level so
the pan does not overflow.
If the light does not work:
l
Have you checked
your home's
main fuses or circuit
breaker
box?
l
Is the power
supply
cord
plugged
into a live circuit
with the proper
voltage?
(See page
4.)
If a bulb Is burned
out:
l
See instructions
for changing
light bulbs on page
6.
Only use appliance
bulbs.
It the motor
seems to run too much:
l
Is the condenser,
behind
the refrigerator,
free of dust
and lint?
l
On hot days, or if the room is warm, the motor naturally
runs longer.
l
If the door has been opened
a lot, or if a large amount
of food
has been
put in, the motor
will run longer
to
cool
down
the lnterlor.
Remember:
Motor running
time depends
on different
things;
number
of door
openings,
amount
of food
stored, temperature
of the room, setting of the controls.
And, your new refrigerator
may be larger
than your
old one so it has more space
to be cooled.
It also has a
regular
freezer
instead
of a frozen food compartment.
All this means
better
refrigeration
and
may
require
more running
time than your old one.
Call Whlrlpool
CCCL-LINE@ servloe
assistance
tele-
phone
number.
Dial free from anywhere
In the U.S.:
1-800-253-1301
and talk with one of our trained
Consultants.
The Con-
sultants
can
instruct
you in how to obtain
satisfactory
operation
from your appliance
or, if service
is neces-
sary, recommend
a qualifled
service
company
in your
area.
3.
If you need service%.
Whirlpool
has a nationwide
network
of franchised
TECH-CARE@ service
companies.
TECH-CARE
service
technicians
are trained
to fulfill the
product
warrarItY
and provide
after-
warranty
service,
anywhere
in the United
States. To lo-
cate
TECH-CARE service
in your area,
call
our COOL-
LINE service
assistance
telephone
number
(see Step 2)
or look in your telephone
directory
Yellow Pages under:
APPLIANCES-HOUSEHOLD-
MAJOR-SERVICE
6 REP*IR
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
ELECTRICAL
APPUANCES-
MAJOR - REMRING
h PIRTS
01
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERYICE
SERVICE
COMPANIES
SERVICE
COMPANIES
XYZ SERVICE CO
XYI SERVICE CO
123 MAPLE
999.9999
123 MAPLE
93w999
OR
WASHING MKHNES.
DRYERS
6 IRONERS-
SERVlClNC
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERYICE
SERVICE
COMPANIES
XYZ SERVICE CO
123 MAPLE
999493
4. If you have a problem?..
Call
our COOL-LINE
service
assistance
telephone
number
[see Step 2) and talk with one of our Consul-
tants, or if you prefer, write to:
Mr. Robert
Stanley
Division
Vice President
Whirlpool
Corporation
2000 M-63
Benton Harbor,
Ml 49022
5.
If you need FSP@
replacement parts?..
FSP@ is a registered
trademark
of Whirlpool
Corpora-
tion for quality
parts.
Look for this symbol
of quality
whenever
you
need
a replacement
part
for your
Whirlpool
appliance.
FSP replacement
parts
will fit
right and
work
right, because
they
are made
to the
same exacting
specifications
used to build every
new
Whirlpool
appliance.
To lbcate
PSP replacement
parts in your area, refer to
Step 3 above
or call the Whirlpool
COOL-LINE service
assistance
number
in Step 2.
'If you
must call
or write,
please
provide:
model
number,
serial number,
date of purchase,
and a com-
plete
description
of the problem.
This information
is
needed
in order to better
respond
to your request
for
assistance.
15

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