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If You Need Service Or Assistance; Before Calling For Assistance; If You Need Assistance; If You Need Service - Whirlpool ET20MK Use & Care Manual

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If you need service or
assistance, we suggest
you follow these four steps:
1.
Before calling for assistance...
Performance
problems
often result from little things
you can find and fix yourself without tools of any kind.
If your refrigerator
will not operate':
l
Is the power supply cord plugged
into a live circuit
with the proper voltage?
(See page
4.)
l
Have you checked
your home's main fuses or circuit
breaker
box?
l
Is the Temperature
Control turned ON?
If there is a mltling or jingling noise, or other un-
familiar
sounds:
l
Is something
on top or behind the refrigerator
mak-
ing noise when the refrigerator
is running?
l
New features on your new refrigerator
make new
sounds. You may be hearing
air flowing
from the
fans, timer clicks for the defrosting
cycle,
defrost
water draining
into the defrost pan.
If your ice maker will not opemte:
l
Has the freezer had enough time to get cold? With a
new refrigerator, this might take overnight.
l
Is the signal arm ON...in the down position?
l
Is the water valve turned on? Is water getting to the
ice maker?
If there is water in the defrost pan:
l
In hot, muggy
weather, this is normal. The pan can
even be half full. Makesurethe
refrigerator
is level so
the pan doesn't overflow.
If the light does not work:
l
Have you checked
your home's main fuses or circuit
breaker
box?
l
Is the power supply cord plugged
into a live circuit
with the proper voltage?
(See page 4.)
If a bulb is burned out:
l
See instructions for changing
light bulbson page 7.
Use appliance
bulbs only,
If the motor seems to run too much:
l
Is the condenser,
behind the base grille, free of dust
and lint?
l
On hot days, or if the room is warm, the motor natu-
rally runs longer.
l
If the door has been opened
a lot, or if a large
amount of food has been put in, the motor will run
longer to cool down the interior.
Remember:
Motor running time depends
on dif-
ferent things: number
of door openings,
amount
of
food stored, temperature
of the room, setting of the
controls.
And, your new refrigerator
may be larger than your
old one so it has more space to be cooled. It also has
a regular freezer instead of a frozen food compati-
ment. All this means better refrigeration
and may re-
quire more running time than your old one.
2. If you need assistance*...
Call Whlrlpool COOL-LINE@ service assistance
telephone
number. Dial free from:
Conflnental
U.S. . . . . . . . . . . . . . (800) 253-1301
Michigan
. . . . . . . . . . . . . . . . . . . . (800) 632-2243
Alaska & Hawaii
. . . . . . . . . . . . (800) 253-1121
and talk with one of our trained Consultants. The Con-
sultant can instruct you in how to obtain satisfactory
operation
from your appliance
or, if sewice is neces-
sary, recommend
a qualified
service
company
in
your area.
3.
If you need service*...
Whirlpool
has a na-
tionwide
network
of
franchised TECH-CARE&
Service
Companies.
TECH-CARE
service
technicians
are trained
to fulfill
the product
warranty
and provide
after-warranty
service,
anywhere
in the United
States. To locate
TECH-
CARE service in your area, call our COOL-LINE service
assistance
telephone
number (see Step 2) or look in
your telephone
directory
Yellow Pages under:
APPLIANCES-HOUSEHOLD-
ELECTRICAL
APPLIANCES
-
MAJOR-
SERVICE
6 REPAIR
MAJOR-
REPAIRING
6 PARTS
OR
WHIRLPOOL
APPLIANCES
WHIRLPOOL
APPLIANCES
FRANCHISED TECH-CARE
SERVICE
FRANCHISED TECH-CARE SERVICE
SERVICE
COMPANIES
SERVICE
COMPANIES
XYZ SERVICE CO
XYZ SERVICE CO
123 Maple
999.9999
123 Maple
999.9999
OR
WASHING
MACHINES.
DRYERS
6 IRONERS-SERVICING
WHIRLPOOL
APPLIANCES
FRANCHISED TECH-CARE
SERVICE
SERVICE
COMPANIES
XYZ SERVICE CO
123 Maple
-.
-.
999.9999
4. If you have a problem*...
Call our COOL-LINE service assistance
telephone
number [see Step 2) and talk with one of our Consul-
tants, or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool
Corporation
2000 US-33,
North
Benton Harbor, Ml 49022
*If you must call or write, please
provide:
model
number, serial number, date of purchase, and a com-
plete description
of the problem.
This information
is
needed
in order to better respond to your request for
assistance.

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