If You Need Service Or Assistance - Whirlpool ET14AK Use & Care Manual

If you need service or assistance,
we suggest you follow these five steps:
1. Before calling for assistance...
Performance problems often result from little things
you can find and fix yourself without tools of any kind.
If your refrigerator will not operate:
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Is the electric cord plugged into a live circuit with
proper voltage? (See page 4.)
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Have you checked your home's main fuses or circuit
breaker box?
. Is the Refrigerator Control ON?
it there Is a rattllng or Jingling noise or untamiilar
sounds:
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Is something on top or behind the refrigerator making
noise when the refrigerator is running?
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New features on your new refrigerator make new
sounds. You may be hearing air flowing from the fans,
timer clicks for the defrosting cycle, or defrost water
draining in the defrost pan.
it there Is water in the detrost pan:
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This is normal in hot, muggy weather. The pan can
even be half full. Make sure the refrigerator is level so
the pan does not overflow.
it the light does not work:
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Have you checked your home's main fuses or circuit
breaker box?
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Is the power supply cord plugged into a live circuit
with the proper voltage? (See page 4.)
it a bulb Is burned out:
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See instructions for changing light bulbs on page 6.
Only use appliance bulbs.
it the motor seems to run too much:
. Is the condenser, behind the refrigerator, free of dust
and lint?
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On hot days, or if the room is warm, the motor naturally
runs longer.
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If the door has been opened a lot, or if a large amount
of food has been put in, the motor will run longer to
cool down the interior,
Remember: Motor running time depends on different
things; number of door openings, amount of food
stored, temperature of the room, setting of the controls.
And, your new refrigerator may be larger than your
old one so it has more space to be cooled. It also has a
regular freezer instead of a frozen food compartment.
All this means better refrigeration and may require
more running time than your old one.
2. If you need assistance?..
Call Whirlpool COOL-LINE" service asslttance tele-
phone number. Dial tree trom anywhere In the U.S.:
l-800-253-1301
and talk with one of our trained Consultants. The Con-
sultants can instruct you in how to obtain satisfactory
operation from your appliance or, if service is neces-
sary, recommend a qualified service company in your
area.
3.
If you need service?..
Whirlpool has a nationwide network
of franchised TECH-CARE6 service
companies. TECH-CARE service
technicians are trained to fulfill the
product warranty and provide after-
warranty service, anywhere in the United States. To lo-
cate TECH-CARE service in your area, call our COOL-
LINE service assistance telephone number (see Step 2)
or look in yourtelephone directory Yellow Pages under:
APPLIANCES-HOUSEHOLD-
ELECTRICAL APPLIANCES-
MAJOR-SERVICE h REPAIR MAJOR-REPAIRING 6 PARTS
OR
WHIRLPOOL APPLIANCES WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE FRANCHISED TECH-CARE SERVICE
SERVICE COMPMIES
SERVICE COMPANIES
XYZ SEFIVICE CO XY2 SEFTVICE CO
123 MAPLE 999.9999 123MAPLE 999-9999
OR
WASHING MACHINES. DRYERS
6 IRONERS - SERVlClNG
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
XY2 SERVICE CO
123 MAPLE 999-9999
4. If you have a problem%.
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our Consul-
tants, or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whlrlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
5.
If you need FSP"
replacement parts?..
FSP" is a registered trademark of Whirlpool Corpora-
tion for quality parts. Look for this symbol of quality
whenever you need a replacement part for your
Whirlpool appliance. FSP replacement parts will fit
right and work right, because they are made to the
same exacting specifications used to build every new
Whirlpool appliance.
To locate FSP replacement parts in your area, refer to
Step 3 above or call the Whirlpool COOL-LINE service
assistance number in Step 2.
'If you must call or write, please provide: model
number, serial number, date of purchase, and a com-
plete description of the problem. This information is
needed in order to better respond to your request for
assistance.
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