If You Need Service Or Assistance - Whirlpool ET18PK Use & Care Manual

If you need service or
assistance, we suggest
you follow these five steps:
1.
Before Calling for Assistance...
Performance problems often result from little
things you can find and fix yourself without tools of
any kind.
If your refrigerator will not opemte:
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Is the electric cord plugged into a live circuit with
proper voltage? [See page 4.)
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Have you checked your home's main fuses or
circuit breaker box?
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Is the Refrigerator Control ON?
If there Is a mttllng or Jlngllng nolse or unfamiliar
sounds:
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Is something on fop or behind the refrigerator
making noise when the refrigerator is running?
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New features on your new refrigerator make new
sounds. You may be hearing air flowing from the
fans, timer clicks for the defrosting cycle, or de-
frost water draining in the defrost pan.
If your Ice maker will not operate:
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Has the freezer had enough time to get cold?
With a new refrigerator, this might take overnight.
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Is the signal arm ON...in the down position?
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Is the wafer valve turned on? Is wafer getting to
the ice maker?
If there Is water In the defrost pan:
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This is normal in hot, muggy weather. The pan can
even be half full. Make sure the refrigerator is
level so the pan does not overflow.
If the light does not work:
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Have you checked your home's main fuses or
circuit breaker box?
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Is the power supply cord plugged info a live cir-
cuit with the proper voltage? (See page 4.)
If a bulb Is burned out:
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See instructions for changing light bulbs on page
6. Only use appliance bulbs.
If the motor seems to run too much:
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Is the condenser, behind the refrigerator, free of
dust and lint?
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On hot days, or if the room is warm, the motor
naturally runs longer.
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If the door has been opened a lot, or if a large
amountof food has been put in,fhe motor will run
longer to cool down the interior.
Remember: Motor running time depends on dif-
ferent things; number of door openings, amount of
food stored, temperature of the room, setting of the
controls.
And, your new refrigerator may be larger than
your old one so it has more space to be cooled. It
also has a regular freezer instead of a frozen food
compartment. All this means better refrigeration
and may require more running time than your old
one.
2. If you need assistance?..
Call Whlrlpool COOL-LINE@ service
as-
sistance telephone number. Dial free from any-
where In the U.S.:
l-800-2531301
and talk with one of our trained Consultants. The
Consultants can instruct you in how to obtain satls-
factory operation from your appliance or, if serv-
ice is necessary, recommend a qualified service
company in your area.
3.
If you need service%..
Whirlpool hasa nation-
wide network of fran-
chised TECH-CARE@ serv-
ice companies. TECH-
CARE service techni-
cians are trained to fulfill
the product warranty
and provide after-warranty service, anywhere In
the United States. To locate TECH-CARE service in
your area, call our COOL-LINE service assistance
telephone number (see Step 2) or look in your tele-
phone directory Yellow Pages under:
APPLIANCES-HOUSEHOLD- ELECTRICAL APPLIANCES-
MAJOR-SERVICE 6 REPAIR MAJOR - REPAlRING I PARl!Z
OR
WHIRLPOOL APPLIANCES WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES SERVICE COMPANIES
XY2 SERVICE CO XV2 SERVICE CO
123 MAPLE 999.9999
123 MAPLE 999.9999
OR
WASHING MACHINES, DRYERS
6 IRONERS - SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
XV2 SERVICE CO
123 MAPLE 9999999
4. If you have a problem*...
Call our COOL-LINE service assistance tele-
phone number (see Step 2) and talk with one of our
Consultants. or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool Corporation
2000 US-33, North
Benton Harbor, Ml 49022
5.
If you need FSP"
replacement parts?..
FSP@ is a registered trademark of Whirlpool Cor-
poration for quality parts. look for this symbol of
qualify whenever you need a replacement part
for your Whirlpool appliance. FSP replacement
parts will fit right and work right, because they are
made to the same exacting speclficatlons used to
build every new Whirlpool appliance.
To locate FSP replacement park in your area,
refer to Step 3 above or call the Whirlpool COOL-
LINE service assistance number in Step 2.
'If you must call or write, please provide: model
number, serial number, date of purchase, and a
complete description of the problem. This Infor-
mation is needed in order to belter respond to
your request for assistance.
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