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If You Need Service Or Assistance - Whirlpool ET14EK Use & Care Manual

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If you need service or assistance,
we suggest you follow these five steps:
1. Before calling for assistance...
Performance
problems
often
result from little things
you can find and fix yourself
without
tools of any kind.
If your refrigerator
will not operate:
l
Is the electric
cord
plugged
into a live circuit
with
proper
voltage?
(See page
4.)
0 Have you checked
your home's
main fuses or circuit
breaker
box?
l
Is the Refrigerator
Control
ON?
If there Is a rattllng
or jingling
noise or unfamlllar
sounds:
l
Is something
on top or behind
the refrigerator
ma king
noise when the refrigerator
is running?
l
New
features
on your
new
refrigerator
make
new
sounds. You may be hearing
air flowing
from the fans,
timer clicks
for the defrosting
cycle,
or defrost
water
draining
in the defrost
pan.
If your Ice maker will not operate:
l
Has the freezer
had enough
time to get cold?
With a
new refrigerator,
this might take overnight.
l
Is the signal
arm ON...in the down
position?
l
Is the water valve turned
on? Is water getting
to the ice
maker?
If there
Is
water In the defrost pan:
l
This is normal
in hot, muggy
weather.
The pan can
even be half full. Make sure the refrigerator
is level so
the pan does not overflow.
If the light does not work:
l
Have you checked
your home's
main fuses or circuit
breaker
box?
l
Is the power
supply
cord
plugged
into a live circuit
with the proper
voltage?
(See page
4.)
If a bulb Is burned out:
l
See instructions
for changing
light bulbs on page
7.
Only use appliance
bulbs.
If the motor seems to run too much:
l
Is the condenser,
behind
the refrigerator,
free of dust
and lint?
. On hot days, or if the room is warm, the motor naturally
runs longer.
l
If the door has been opened
a lot, or if a large amount
of food
has been
put in, the motor will run longer
to
cool down
the interior.
Remember:
Motor running
time depends
on different
things;
number
of door
openings,
amount
of food
stored, temperature
of the room, setting
of the controls.
And, your new refrigerator
may be larger
than your
old one so it has more space
to be cooled.
It also has a
regular
freezer
instead
of a frozen food compartment.
All this means
better
refrigeration
and
may
require
more running
time than your old one.
2. If you need assistance?..
Call Whlrlpool COOL-LINE@ service assistance
tele-
phone number. Dial free from anywhere
In the U.S.:
l-800-253-1301
and talk with one of our trained
Consultants.
The
Con-
sultants
can
instruct
you in how to obtain
satisfactory
operation
from your appliance
or, if service
is neces-
sary, recommend
a qualified
service
company
in your
area.
3.
If you need service%.
Tk
01
4
Whirlpool
has a nationwide
network
of franchised
TECH-CARE@ service
companies.
TECH-CARE
service
1 T&w-cfwE
technicians
are trained
to fulfill the
FUIKnrsEDYllVrCE product
warranty
and provide
after-
warranty
service,
anywhere
in the United
States. To lo-
cate
TECH-CARE service
in your area,
call our COOL-
LINE service
assistance
telephone
number
(See
Step 2)
or look in yourtelephone
directory
Yellow Pages under:
SERVICE COMPANIES
XYZ SERVICE
co
123 MAPLE
999-9999
4. If you have a problem?..
Call
our COOL-LINE
service
assistance
telephone
number
(see Step 2) and talk with one of our Consul-
tants, or if you prefer, write to:
Mr. Robert Stanley
Division
Vice President
Whirlpool
Corporation
2000 M-63
Benton Harbor, Ml 49022
5.
If you need FSP@
replacement
parts?. .
FSP" is a registered
trademark
of Whirlpool
Corpora-
tion for quality
parts.
Look for this symbol
of quality
whenever
you
need
a replacement
part
for your
Whirlpool
appliance.
FSP replacement
parts
will fit
right and
work
right, because
they
are made
to the
same exacting
specifications
used to build every
new
Whirlpool
appliance.
To locate
FSP replacement
parts in your area, refer to
Step 3 above
or call the Whirlpool
COOL-LINE service
assistance
number
in Step 2.
*If you
must call
or write,
please
provide:
model
number,
serial number,
date of purchase,
and a com-
plete
description
of the problem.
This information
is
needed
in order to better
respond
to your request
for
assistance.
15

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