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If You Need Service Or Assistance; Before Calling For Assistance; If You Need Assistance; If You Need Service - Whirlpool ED26SS Use & Care Manual

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If you need service or
assistance, we suggest you follow .these four steps:
L
Before calling for assistance...
Performance
problems
often result from little things
you can find and fix yourself without tools of any kind.
If your refrigemtor
will not operate:
l
Is the power supply cord plugged
into a live circuit
with the proper voltage?
(See page 4.)
l
Have you checked
your home's main fuses or circuit
breaker
box?
l
Is the Refrigerator
Control turned ON?
It there is a Beeping Sound:
The SYSTEMS SENTINEL@ II Performance
Control Pack-
age makes beeping
sounds when..
- a Control Pad is touched.
- the Control Package
is alerting
you of a problem.
Check the display for an existing condition, Ex. If the
refrigerator
is warm from the door being open, the
TOO WARM and DOOR OPEN symbols will appear
in the display.
If your ice maker will not operate:
l
Has the freezer had enough time to get cold? With a
new refrigerator, this might take overnight.
l
Is the signal arm ON...in the down position?
l
Is the water valve turned on? Is water getting to the
ice maker?
If there Is a mffllng or jlngllng noise, or other un-
famlllar
sounds:
l
Is something
on top or behind the refrigerator
mak-
ing noise when the refrigerator
is running?
l
New features on your refrigerator
make new sounds.
You may hear air flowing from the fan, timer clicks
for the defrosting
cycle, defrost water dripping
into
the defrost pan, or water filling the molds and ice
dropping
into the bin.
If there is water In me defrost pan:
l
In hot, muggy
weather, this is normal. The pan can
even be half full. Make sure the refrigerator
is level so
the pan doesn't overflow.
If me lights are not worklng:
l
Have you checked
your home's main fuses or circuit
breaker
box?
l
Is the power supply cord plugged
into a live circuit
with the proper voltage?
(See page
4.)
If a bulb is burned out:
l
See instructions forchanging
light bulbs on page
10.
Use appliance
bulbs only.
If the motor seems to run too much:
l
Is the condenser, behind the base grille, free of dust
and lint?
l
On hot days, or if the room is warm, the motor natu-
rally runs longer
l
If the door has been opened
a lot, or if a large
amount of food has been put in, the motor will run
longer to cool down the interior.
Remember:
Motor running time depends
on dif-
ferent things
number
of door openings,
amount
of
food stored, temperature
of the room, setting of the
controls.
And, your new refrigerator
may be larger than your
old one so it has more space to be cooled. It also has
a regular freezer instead of a frozen food compart-
ment. All this means better refrigeration
and may re-
quire more running time than your old one.
2.
If you need assistance*...
Call Whlrlpool COOL-LINE@ service assistance
telephone
number. Dial free from:
Continental
U.S. , . . . . . . . . . . . . (800) 2534301
Mlchlgan
. . . . . . . . . . . . . . . . . . . . (800) 632-2243
Alaska & Hawall
. . . . . . . . . . . . (800) 2534121
and talk with one of our trained Consultants. The Con-
sultant can instruct you in how to obtain satisfactory
operation
from your appliance
or, if service is neces-
sary, recommend
a qualified
service
company
in
Your area.
3.
If you need service*...
1
FRANCHtSED
SERVICE
1
Whirlpool
has a na-
tionwide
network
of
franchised TECH-CARE@
Service
Companies.
TECH-CARE
service
technicians
are trained
to fulfill
the product
warranty
and provide
after-warranty
service,
anywhere
in the United
States To locate
TECH-
CARE service in your area, call our COOL-LINE service
assistance
telephone
number (see Step 2) or look in
your telephone
directory
Yellow Pages under:
APPLIANCES-HOUSEHOLD-
ELECTRICAL
APPLIANCES-
MAJOR-SERVICE
6 REPAIR
OA
MAJOR-
REPAIRING
6 PARTS
WHIRLPOOL
APPLIANCES
WHIRLPOOL APPLIANCES
FRANCHISED
TECH-CARE SERVICE
FRANCHISEDTECH-CARE
SERVICE
SERVKE
COMPANIES
SERVICE
COMPANIES
XYZ SERVICE CO
XYZ SERVICE CO
123 Maple .
999.9999
123 Maple
. .
. .
. 999.9999
OR
WASHING
MACHINES.DRYERS
L IRONERS-SERVICING
WHIRLPOOL
APPLIANCES
FRANCHISED
TECH-CARE
SERVICE
SERVICE
COMPANIES
XYZ SERVICE CO
123 Maple
. 999.9999
4. If you have a problem*...
Call our COOL-LINE service assistance
telephone
number (see Step 2) and talk with one of our Consul-
tants, or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool
Corporation
2000
US-33, North
Benton Harbor, Ml
A9022
'If you must call or write, please
provide:
model
number, serial number, date of purchase, and a com-
plete description
of the problem.
This information
is
needed
in order to better respond to your request for
assistance.

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