Avaya Virtual Services Platform 7000 Series Troubleshooting Manual page 12

Preparing a troubleshooting plan
• A good practice is to store and have readily available, the details of all critical contact
information, including support contacts, support numbers, engineer details, and telephone
and fax numbers, to save valuable time when troubleshooting a problem.
4. Develop an understanding for normal network behavior to be effective at troubleshooting
problems.
• Monitor your network over a period of time to obtain sufficient statistics and data to see
patterns in the traffic flow, for example, which devices are typically accessed or when peak
usage times occur.
• You can speed up the process of isolating network problems by using a baseline analysis
as an indicator of overall network health. A baseline view of network traffic behavior during
normal operation is an important reference that you can compare to network traffic data
captured while troubleshooting.
12 VSP 7000 Troubleshooting
Comments? infodev@avaya.com
March 2012