Chapter 1: Purpose Of This Document - Avaya Virtual Services Platform 7000 Series Troubleshooting Manual

Chapter 1: Purpose of this document

The Avaya Virtual Services Platform 7000 Series Troubleshooting guide describes the diagnostic tools
and utilities available with the Avaya Virtual Services Platform (VSP) 7000 Series to help you troubleshoot
operational and configuration issues. This document guides you through some common problems, to
achieve a first tier solution to these situations, and advises you what information to compile prior to
troubleshooting or calling Avaya for help.
You can configure and display files, view and monitor port statistics, trace a route, run loopback and ping
tests, test the switch fabric, and view the address resolution table.
Although the diagnostic tools and utilities described are available with both the Avaya Command Line
Interface (ACLI) and Enterprise Device Manager (EDM), this document focuses on using ACLI to
demonstrate most of the troubleshooting tasks. You can access ACLI through either a direct console
connection to the switch or by using the Telnet or SSH protocols to connect to the switch remotely.
The troubleshooting topics discussed in this document are provided with the following assumptions:
• You have a basic knowledge of networks, Ethernet bridging, and IP routing.
• You are familiar with networking concepts and terminology.
• You have basic knowledge of network topologies.
• You have experience with Graphical User Interface (GUI).
• You have experience with the following ACLI command modes:
- User Executive
- Privileged EXEC
- Global configuration
- Interface configuration
For detailed information about the ACLI command modes, see Avaya Virtual Services Platform 7000
Series Fundamentals (NN47202-101).
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