If You Need Service Or Assistance - Whirlpool SF385PEW Use And Care Manual

If You Need Service Or Assistance.. .
We suggest you follow these
steps:
1. Before calling for assistance...
Performance problems often result from little
things you can find and fix without tools of any
kind.
If nothing operates:
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Is the gas turned on?
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Is the power supply cord plugged into a live
circuit with the proper voltage? (See Installation
Instructions.)
. Have you checked your home's main fuses or
circuit breaker box?
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Have instructions in this book been followed?
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Is the control knob set in the correct position?
. Is the flow of combustion and/or ventilation air
to the unit obstructed? Do not obstruct air
flow to and around unit.
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Recheck suspected defect.
If the oven will not operate:
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Are the electronic controls set correctly? See
pages 7-l 5.
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Have you programmed a delay start time?
If burner fails to light:
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Is the range connected to electrical power?
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Have you checked your home's main fuses or
circuit breaker box?
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Are burner ports clogged? See page 19.
If burner flames are uneven:
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Are burner ports clogged? See page 19
If burner flames lift off ports, are yellow, or
are noisy when turned off:
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The air/gas mixture may be incorrect. (Call for
service.)
If burner makes a popping noise when ON:
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Is the burner wet from washing? Let dry.
If control knob(s) will not turn:
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Did you push in before trying to turn?
If the Self-Cleaning cycle will not operate:
9 Does the clock show the right time of day?
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Is the Lock Lever all the way to the right?
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Have you set a delay start time?
If cooking results are not what you expected:
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Is the range level?
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Does the oven temperature seem too low or too
high? See page 12.
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If needed, have you preheated the oven as the
recipe calls for?
. Does the flame size fit the cooking utensil being
used? (See the Cooking Guide.)
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If broiling, have you completely closed the oven
door? Broiler provides best cooking results with
the oven door closed.
. Are you following a tested recipe from a reliable
source?
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Are you using pans recommended in the
Cooking Guide?
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If baking, have you allowed 1 i/2 to 2 inches
(4-5 cm) on all sides of the pans for air
circulation?
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Are the pans the size called for in the recipe?
9 Do the cooking utensils have smooth, flat
bottoms and fit the surface burners being used?
See the Cooking Guide for more information on
cooking problems and how to solve them.
2. If you need assistance*...
Call Whirlpool COOL-LINE" service assistance
telephone number. Dial free from anywhere in
the U.S.:
1-800-253-l 301
and talk with one of our trained consultants. The
consultant can instruct you in how to obtain
satisfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your
correspondence.
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