If You Need Service Or Assistance - Whirlpool RF398PXP Use & Care Manual

Self-cleaning electric range
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If you need service or assistance,
we suggest you follow these five steps:
1 .
Before calling for assistance...
Performance
problems
often
result
from little things you can fix yourself
without tools of any kind.
If nothing
operates:
l
Is the power
supply
cord
plugged
into a live circuit with the propervolt-
age? (See "Installation
Instructions:')
l
Have you checked
the main fuse or
circuit
breaker
box?
If the oven will not operate:
l
Is the Keyboard
On/Off
Control
in
the Oven Control
Off Position?
See
page
7.
l
Is the
Lock
Lever
in the
BAKE
position?
l
Is the Oven Door closed
for baking
or slightly opened
for broiling?
l
Are the Electronic
Controls
set cor-
rectly? See pages
9-13.
l
Have you programmed
a later Start
time?
If surface
units will not operate:
l
Have you checked
the main fuse or
circuit
breaker
box?
l
Are surface
units plugged
in all the
way?
l
Do the control
knobs turn?
If surface
unit knob(s)
will not turn:
l
Did you push in before trying to turn?
If the Self-Cleaning
cycle
will not
operate:
l
Is the
Lock
Lever
in the
CLEAN
position?
l
Is CLEAN TIME set correctly?
l
Did you set a cleaning
time longer
than 4 hours and 59 minutes?
If cooking
results
aren't
what
you
expected?
l
Is the range
level?
l
Are you using pans recommended
in the Cooking
Guide?
l
If baking,
have you allowed
1% to 2
inches
(4-5 cm) on all sides of the
pans for air circulation?
l
Have you preheated
the oven as the
recipe
calls for?
l
Are the pans the size called
for in the
recipe?
l
Are you following
a tested
recipe
from a reliable
source?
l
Do
the
cooking
utensils
have
smooth, flat bottoms
and fit the sur-
face unit being
used?
See the Cooking
Guide for more infor-
mation
on cooking
problems
and
how to solve them.
2.
If you need
assistance%.
Call
Whirlpool
COOL-LINE"
serv-
ice assistance
telephone
number.
Dial free from anywhere
in the U.S.:
and talk with one of our trained
Con-
sultants. The Consultants
can instruct
you in how to obtain satisfactory
oper-
ation from your appliance
or, if serv-
ice
is necessary,
recommend
a
qualified
service
company
in your
area.

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