If You Need Service Or Assistance - Whirlpool RF385PXW Use And Care Manual

If you need service or assistance,
we suggest you follow these steps:
1.
Before calling for
If cooking results aren't what you
expected: assistance...
Performance problems often result
from little things you can find and fix
without tools of any kind.
If nothing operates:
l
Is the power supply cord plugged
into a live circuit with the proper volt-
age? [See Installation Instructions.)
l
Have you checked your home's
main fuses or circuit breaker box?
if the oven will not operate:
l
Is the Oven Selector turned to BAKE
or BROIL? If Oven Selector is turned to
TIMED BAKE, wait until the start time is
reached.
l
Is the Oven Temperature Control
turned to a temperature setting?
l
Is the electronic MEALTIMER'" Clock
set correctly?
if surface units will not operate:
l
Have you checked your home's
main fuses or circuit breaker box?
l
Are surface units plugged in all the
way?
l
Do the control knobs turn?
if surface unit control knob(s) will
not turn:
l
Did you push in before trying to turn?
if the Self-Cleaning cycle will not
operate:
l
Are the Oven Selector and Oven
Temperature Control set on CLEAN?
l
Is the Lock Lever all the way to the
right?
l
Did you push the Self-Clean Button?
Is the range level?
Does the oven temperature seem
too low or too high? See page 12.
If needed, have you preheated the
oven as the recipe calls for?
Are you following a tested recipe
from a reliable source?
Are you using pans recommended
in the Cooking Guide?
If baking, have you allowed 1% to 2
inches (4-5 cm) on all sides of the
pans for air circulation?
Are the pans the size called for in the
recipe?
Do the cooking utensils have
smooth, flat bottoms and fit the sur-
face unit being used?
See the Cooking Guide for more infor-
mation on cooking problems and
how to solve them.
2.
If you need
assistance?..
Call Whirlpool COOL-LINE * serv-
ice assistance telephone number.
Dial free from anywhere in the U.S.:
I-800-253-1301
and talk with one of our trained con-
sultants. The consultant can instruct
you in how to obtain satisfactory oper-
ation from your appliance or, if
service is necessary, recommend
a qualified service company in
your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone
number in your correspondence.
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