Troubleshooting; General Troubleshooting - h/p/cosmos 170-190/65 Series Original Instructions Manual

12 Troubleshooting

12.1 General troubleshooting

In case of any visible or assumed defects or malfunctions (of the device, accessories, software, etc.), unplug device, exclude
❚
reconnection, mark clearly and inform h/p/cosmos service personnel via telephone and writing.
In case of any visible or assumed wear and tear (of the device, accessories, labels, etc.), unplug device, exclude reconnection,
❚
mark clearly and inform h/p/cosmos service personnel via telephone and writing. Do not change or remove any labels!
Problem
Device cannot be switched on
Speed does not work
Elevation does not work (E21)
Device does not start but displays speed value
Oil leakage
Electrostatic discharge
Grinding noises
Running belt outside of lateral limits
Problems with optional heart rate measurement
Any other problem
© 1988 - 2019 h/p/cosmos sports & medical gmbh
Solution
Release emergency off (see "emergency off")
Check power supply connection
Check device protection switch
Check power socket (test with another device)
Release all emergency stops (see "emergency stop")
In case there is no improvement, contact service@hpcosmos.com.
Switch off
Wait 10 min (in order to cool down)
Switch on again
In case E21 still appears, unplug device, exclude reconnection, mark clearly
and inform h/p/cosmos service personnel via telephone and writing.
Switch off and on again
Check error messages (see below)
Remove excess oil besides running belt
Remove excess oil under running belt
Check the next days and repeat if necessary.
In case there is no improvement, contact service@hpcosmos.com.
Choose proper floor, clothing and humidity
Contact service@hpcosmos.com
See "adjustment of running belt"
See "Annex III (Accessories)"
In case there is no improvement, contact service@hpcosmos.com.
Unplug device, exclude reconnection, mark clearly and inform h/p/cosmos
service personnel via telephone and writing.
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