Nuvo INVU Quick User Manual page 43

System
Errors
Internet connection -
WiFi or Cellular - was
turned off during the
session..
Network
Connectivity
Problem.
Server Is Offline or
Unreachable.
Data transfer via
the Internet is not
working. This might
indicate that the
cellular data plan is
exhausted, or there is
no access to Internet
connectivity via WiFi.
Cause Required Action
The system enables trying
to reconnect to the Internet
for up to 5 minutes, then
the session will be stopped.
To troubleshoot:
1. Turn on your WiFi or
cellular connection.
2. Consider switching
between Wi-Fi and
cellular data plan.
Please note that if the
Internet connectivity is
restored within those 5
minutes, the data from a
monitored session will be
uploaded to the server and
the session will continue.
If the Internet connectivity
is not restored within those
5 minutes the session will
fail with an error.
1. Check your Internet
connection. Try loading
any web page using the
browser on your mobile
device.
Restart your Wi-Fi router
2.
or check your cellular
data plan.
3. Restart the session.
If the problem persists,
please contact customer
support at
support@nuvocares.com
or at 1-800-554-9041
(USA only).
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