Troubleshooting; Invu Sensor Band™ Troubleshooting - Nuvo INVU Quick User Manual

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Troubleshooting

This section lists issues or observations that you may encounter, the
possible cause(s) and recommended actions.
For more troubleshooting information regarding your INVU
Sensor Band ™ or the INVU™ App please refer to the detailed
INVU User Manual located on our website
NOTE
https://www.nuvocares.com/support.
7.1 INVU Sensor Band™ Troubleshooting
Table 7-1. Band troubleshooting
Symptom
The INVU
sensor band
1
does not
turn ON.
A red
blinking light
appears on
2
the On/Off
Button LED
indicator.
Cause
The battery
is depleted or
there is a band
malfunction.
The battery
is depleted
(below 20%
capacity).
Required Action
Recharge the battery, using the
INVU Sensor Band™ recharger
only, for at least 60 minutes.
If the problem persists, contact
customer support at:
support@nuvocares.com
or 1-800-554-9041 (USA only).
1. Recharge the battery, using the
INVU recharger only, for at least
60 minutes.
2. After recharging, verify that the
charging LED light turns steady
green\blue before starting a
monitoring session.
If the problem persists, contact
customer support at:
support@nuvocares.com
or 1-800-554-9041 (USA only).
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