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Digital Check CHEXPRESS CX35 User Manual

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CHEXPRESS
CX35
®
User Manual
82276490-000 20240726
REVISION F
2024.10.23
Digital Check, the Digital Check logo, and CheXpress are registered US trademarks of Digital
Check Corp. All other product names mentioned herein may be trademarks of their respective
owners.
630 Dundee Rd. Suite 210 | Northbrook IL 60062
Tel: 847.446.2285 | Fax: 847.441.5507
www.digitalcheck.com
© 2024 Digital Check Corp.

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Summary of Contents for Digital Check CHEXPRESS CX35

  • Page 1 82276490-000 20240726 REVISION F 2024.10.23 Digital Check, the Digital Check logo, and CheXpress are registered US trademarks of Digital Check Corp. All other product names mentioned herein may be trademarks of their respective owners. 630 Dundee Rd. Suite 210 | Northbrook IL 60062 Tel: 847.446.2285 | Fax: 847.441.5507...
  • Page 2 Using the CX35 Cleaning Mode and a Unboxing the CX35 Scanner Cleaning Card CheXpress CX35 Features CheXpress CX35 Troubleshooting External View of the CheXpress CX35 Connectivity Rear View of the CheXpress CX35 Document Feeding Issues CheXpress CX35 Initial Setup Clearing Jams...
  • Page 3 ABOUT THE CHEXPRESS CX35 The CheXpress CX35 is an easy-to-use, low-volume check scanner that scans the front and back side of checks and reads the Magnetic Ink Character Recognition (MICR) code line. The images and data are then transmitted through a Universal Serial Bus (USB) interface to the PC.
  • Page 4 CheXpress CX35 check scanner 100V-240V 50/60Hz voltage sensing, external power supply and cord Digital Check part number: 82275802-000 USB 2.0 cable (10 ft) Ink cartridge – Digital Check part Franker roller – Digital Check Digital Check part number: number: MS0083 part number:...
  • Page 5 Remove the top plastic insert to access the together. scanner. Grab the scanner from the rolled bag and from the bottom base and remove the tape and bag. (Blue Arrows) CheXpress® CX35 User Manual Pg. 3 82276490-000 20240726 Revision E © 2024 Digital Check Corp.
  • Page 6 CHEXPRESS CX35 FEATURES External View of the CheXpress CX35 Smart Button & LED Status Indicator Exit Door Locking Tab (for cover) Entry Pocket Opposite side view in pass-through mode with exit door opened. Rear View of the CheXpress CX35 Closed Exit Door...
  • Page 7 Do not connect the USB cable from the scanner to your PC before installing the drivers or the scanning application / software. Digital Check does not provide scanning software. Please contact your bank or other solution provider for further assistance with installing the driver or getting the scanning software set up or installed.
  • Page 8 CheXpress® CX35 User Manual Pg. 6 82276490-000 20240726 Revision E © 2024 Digital Check Corp.
  • Page 9 This step only applies to CheXpress CX35s that have the optional franker configuration. Follow these instructions when installing the franker roller for the first time, or when replacing a depleted franker roller. Replacement franker rollers can be purchased at Digital Check's web store: https://store.digitalcheck.com/PN-153101_2...
  • Page 10 Scan & Return mode, close the exit door and restart the scanning application. Note: On scanners equipped with the optional franker, the franker does not function in the Pass- Through mode. CheXpress® CX35 User Manual Pg. 8 82276490-000 20240726 Revision E © 2024 Digital Check Corp.
  • Page 11 LOADING ITEMS INTO THE SCANNER The CheXpress CX35 is a single-feed scanner with a manual drop-and-slide style feeder which accepts just one item at a time. Please follow the steps below to ensure proper feeding. Step 1: Straighten any bent corners and remove staples or paper clips on items before scanning.
  • Page 12 Digital Check test software. Installing ScanLite2 The Digital Check demo and testing application (“ScanLite2”) is a basic utility that allows the user to scan and view images, test the various scanner functions, verify the sensor status, and more. The instructions for installing and enabling the application will be included with the installation file.
  • Page 13 Cleaning is required, and a scanning application has successfully acquired the scanner. A Digital Check cleaning card is needed to clean the scanner. See the Cleaning the CX35 section for additional information on how to clean the scanner. Cleaning cards can be purchased at Digital Check's web store: https://store.digitalcheck.com/PN-IS0033_2...
  • Page 14 Locate the image sensor door latch. Step 2: Pinch the latch and the door will hinge open toward the rear of the scanner. Front Sensor Rear Sensor Door Swings Open CheXpress® CX35 User Manual Pg. 12 82276490-000 20240726 Revision E © 2024 Digital Check Corp.
  • Page 15 Rear Track Door Latch Rear Track Door Latch (Standard Model) (Franker Model) Step 3: Pinch the latch and the door will hinge outwards. Rear Track Door CheXpress® CX35 User Manual Pg. 13 82276490-000 20240726 Revision E © 2024 Digital Check Corp.
  • Page 16 To clean the image sensors, use a Digital Check cleaning swab or a clean, lint-free cloth dampened with isopropyl alcohol or other mild glass cleaning solution to clean the image sensor glass. Cleaning swabs can be purchased at: https://store.digitalcheck.com/PN-IS0037...
  • Page 17 Using the CX35 Cleaning Mode and a Scanner Cleaning Card Use the Digital Check scanner cleaning cards (PN: IS0033 - available at https://store.digitalcheck.com/PN-IS0033_2) for regular cleaning maintenance. Note: To maintain optimal performance, it is recommended to use a cleaning card, every 6 months or after every 10,000 documents scanned.
  • Page 18 Smart button for 2 seconds to engage the CX35’ s eject mode. If the document does not exit the track, grab the document with both hands and carefully wiggle the document back and forth while lifting at a 45-degree angle. See Accessing the CheXpress CX35 section for additional information on how to open and access the scanner.
  • Page 19 Drive-up teller pneumatic tubes and static buildup can also cause MICR errors; verify that the scanner is at least 6 inches away from these types of devices as well. CheXpress® CX35 User Manual Pg. 17 82276490-000 20240726 Revision E © 2024 Digital Check Corp.
  • Page 20 Do not use common household and office cleaners such as Windex on the scanner’ s internals or paper path. Only use specific Digital Check scanner cleaning products on the internal components or paper path.
  • Page 21 Document Length: 3. 1 9” - 8.98” (121 - 228 mm) Windows 11, Windows 10 (32/64 bit) Mac OS and Linux Document Weight: (Contact Digital Check Technical Support for specific Scan & Return Mode: 16 - 28 lb. bond (60 - 105 gsm) versions supported) Electrical: Pass Through Mode: 16 - 54 lb.
  • Page 22 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. CheXpress® CX35 User Manual Pg. 20 82276490-000 20240726 Revision E © 2024 Digital Check Corp.
  • Page 23 Technical Support and More Digital Check, the Digital Check logo, TellerScan, and Best Read are registered US trademarks of Digital Check Corp. All other product names mentioned herein may be trademarks of their respective owners. 630 Dundee Rd. Suite 210 | Northbrook IL 60062 Tel: 847.446.2285 | Fax: 847.441.5507...