Upgrade Your Headset With The Cisco Headsets Web Tool; Open A Tac Case Online - Cisco 500 Series Administration Manual

Upgrade Your Headset with the Cisco Headsets Web Tool

install. After the upgrade, Webex Teams notifies you that the upgrade is complete. If you experience any
issues, make sure that you've upgraded your headset to the latest version before you contact support.
For the latest Cisco Headset 500 Series release information, see
For the latest Cisco Headset 700 Series release information, see
Procedure
Step 1 Open Webex Teams.
Step 2
Connect your headset to your computer with the included USB cable.
Step 3 Click Upgrade.

Upgrade Your Headset with the Cisco Headsets Web Tool

You can upgrade your Cisco Headset 560 Series with the Cisco Headsets web tool. The web tool enables you
to upgrade and check your headset firmware through your web browser. The web tool automatically checks
your headset model and current firmware version. The web tool gives you the option to upgrade your headset
if there is a newer firmware version available.
Before you begin
This feature is still in development. To access this feature, you must use Google Chrome for developers. Go
to https://www.google.com/intl/en-US/chrome/dev/
Dev.
You also need to enable the Development flag in Chrome to use the Web Tool. In the Chrome address bar
enter
chrome://flags/#enable-experimental-web-platform-features
and select Enable.
Procedure
Step 1 Connect your headset to a USB port on your computer.
Step 2
In Google Chrome Dev, go to https://upgrade.cisco.com/headsets.
Step 3 Follow the on-screen instructions.

Open a TAC Case Online

If you have additional questions about troubleshooting your headset, you can open a support case with the
Cisco Technical Support Center (TAC) online.
Cisco Headset 500 Series Administration Guide
40
Cisco Headset 500 Series Release
Cisco Headset 700 Series Release
to download the most recent version of Google Chrome
Troubleshooting
Notes.
Notes.