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Cisco Headset 500 Series Manual

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Headsets

Important Headset Safety Information

When you plug in your headset, lower the volume of the headset speaker before you put the headset on. If
you remember to lower the volume before you take the headset off, the volume will start lower when you
plug in your headset again.
Be aware of your surroundings. When you use your headset, it may block out important external sounds,
particularly in emergencies or in noisy environments. Don't use the headset while driving. Don't leave your
headset or headset cables in an area where people or pets can trip over them. Always supervise children who
are near your headset or headset cables.

Cisco Headset 500 Series

The following Cisco headsets are available:
• Cisco Headset 521-A headset with a single earpiece that comes with an inline USB controller.
High Sound Pressure-Avoid listening to high volume levels for long periods to prevent
possible hearing damage.
Headsets
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  Summary of Contents for Cisco Headset 500 Series

  • Page 1: Table Of Contents

    Always supervise children who are near your headset or headset cables. Cisco Headset 500 Series The following Cisco headsets are available: • Cisco Headset 521—A headset with a single earpiece that comes with an inline USB controller. Headsets...
  • Page 2 • Cisco Headset 522—A headset with a dual earpiece that comes with an inline USB controller. • Cisco Headset 531—A headset with a single earpiece that can be used as either a standard headset or a USB headset with the USB adapter.
  • Page 3 The Cisco Headset USB Adapter is also available for use on the Cisco IP Phone 8851, 8851NR, 8861, 8865, and 8865NR. The adapter converts the Cisco Headset 531 and 532 into a USB headset, and it gives you a few extra features.
  • Page 4 Cisco Headset 500 Series Support The Cisco IP Phone 7811 is the only phone in the Cisco IP Phone 7800 Series that does not support a headset. The Cisco IP Phone 7821, 7841, and 7861 use an RJ-style connector to connect with a headset or base.
  • Page 5 Cisco Headset 521 and 522 Controller Buttons and Hardware Your controller buttons are used for basic call features. Figure 7: Cisco Headset 521 and 522 Controller The following table describes the Cisco Headset 521 and 522 controller buttons. Table 2: Cisco Headset 521 and 522 Controller Buttons Number...
  • Page 6 Headsets Cisco Headset 531 and 532 USB Adapter Buttons and Hardware Number Name Description Call Use to manage calls: • Press once to answer an incoming call. • Press and hold to end a call. • Press twice to reject an incoming call.
  • Page 7 • Press once to put an active call on hold. • Press and hold to end a call. Cisco Headset 561 and 562 Buttons and LED Your headset buttons are used for basic call features. Figure 9: Cisco Headset 561 and 562 Headset Buttons Headsets...
  • Page 8 Headsets Cisco Headset 561 and 562 Buttons and LED The following table describes the Cisco Headset 561 and 562 Headset buttons. Table 4: Cisco Headset 561 and 562 Headset Buttons Number Name Description Power and Call button Use to power the headset on and off.
  • Page 9 The standard base comes with the following connector cables: • USB to USB Cable: for devices with USB connectivity • USB Y-Cable: for Cisco IP Phones without a USB port • USB-A to USB-C Cable: available separately for PC or Mac devices.
  • Page 10 The multibase comes with the following connector cables: • USB to USB Cable: for Cisco IP Phones with USB connectivity • USB Y-Cable: for Cisco IP Phones without a USB port •...
  • Page 11 Even if you are connected to a source, the LED may not be lit. The source LED only lights when the source is selected or has an active call. For example, you may be properly connected to a Cisco IP Phone, your PC, and your mobile phone through Bluetooth.
  • Page 12: Cisco Headset 700 Series

    The Cisco Headset 730 comes with a USB Bluetooth Adapter for use with devices that don't offer a reliable Bluetooth solution. The headset can also connect to devices with the included USB-C to USB-A cable. The USB-C cable also acts as a charging cable and can connect to any powered USB adapter.
  • Page 13 Headsets Cisco Headset 730 Buttons and Hardware Table 7: Cisco Headset 730 Buttons Callout Name Description Number Skip music track Skip forward and backward through music tracks. Only available if you have the headset paired to a This is the right and left of the right cup device that can play music.
  • Page 14 Headsets Cisco Headset 730 Buttons and Hardware Callout Name Description Number Volume Press the top or bottom to raise or lower the volume. This is the top and bottom of the right cup face. Call button Controls the call functions, based on the call state: This is the center of the left cup and is •...
  • Page 15: Third Party Headsets

    Either the remote party or both the remote party and the Cisco IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or buzzing sounds;...
  • Page 16 The Cisco IP Phone uses a shared key authentication and encryption method to connect with headsets. The Cisco IP Phone can connect with up to 50 headsets, one at a time. The last connected headset is used as the default. Pairing is typically performed once for each headset.
  • Page 17 When headsets are more than 30 feet (10 meters) away from the Cisco IP Phone, Bluetooth drops the connection after a 15- to 20-second timeout. The paired headset reconnects when it is comes back into range of the Cisco IP Phone. For certain phone types that operate in power-save modes, you can wake up the headset by tapping on the operational button.
  • Page 18: Cisco Headset Configuration On Cisco Unified Communications Manager

    Cisco Headset Configuration on Cisco Unified Communications Manager The Cisco Headset 500 Series and Cisco Headset 730 is supported by most Cisco Unified Communications Manager (Unified CM) releases. But you should install the latest phone firmware release and device packages before connecting your headset to a phone.
  • Page 19 Headsets Set Up a Headset for a Single Phone Table 9: Cisco Headset 500 Series Parameters for Cisco IP Phone 8800 Series Cisco Headset Phone Firmware Product Specific Description and Usage Guidelines Configuration Parameter Cisco Headset Phone Firmware Side USB Port...
  • Page 20 Allows the user to use the wideband codec for an Headset UI analog headset. Enabled Control Wi-Fi Disabled Enabled Enables the Cisco IP Phones 8861 and 8865 to connect to the Wi-Fi network. Enabled Phones that do not support this feature do not display the field. Headsets...
  • Page 21 Set Up Wideband Codec By default, the G.722 codec is enabled for the Cisco IP Phone. If Cisco Unified Communications Manager is configured to use G.722 and if the far endpoint supports G.722, the call connects using the G.722 codec in place of G.711.
  • Page 22 Headset Management on Older Versions of Cisco Unified Communications Manager The default value of this enterprise parameter is True, which means that all Cisco IP Phone Models that register to this Cisco Unified Communications Manager advertise G.722 to Cisco Unified Communications Manager.
  • Page 23 Headsets Modify the Default Headset Configuration File Procedure Step 1 Go to the following URL: https://software.cisco.com/download/home/286320550. Step 2 Choose Headsets 500 Series. Step 3 Select your headset series. Step 4 Choose a release folder and select the zip file. Step 5 Click the Download or Add to cart button, and follow the prompts.
  • Page 24 Headsets Modify the Default Headset Configuration File "firmwareName": "LATEST", "latest": true, "firmwareParams": [ "name": "Speaker Volume", "access": "Both", "usageId": 32, "value": 7 "name": "Microphone Gain", "access": "Both", "usageId": 33, "value": 2 "name": "Sidetone", "access": "Both", "usageId": 34, "value": 1 "name": "Equalizer", "access": "Both", "usageId": 35, "value": 3...
  • Page 25 What to do next Install the default configuration file. Install the Default Configuration File on Cisco Unified Communications Manager After you edit the defaultheadsetconfig.json file, install it on Cisco Unified Communications Manager using the TFTP File Management tool. Procedure Step 1 From Cisco Unified OS Administration, choose Software Upgrades >...
  • Page 26: Connect A Headset To Your Phone

    Log in to Cisco Unified Serviceability and choose Tools > Control Center - Feature Services. Step 2 From the Server drop-down list box, choose the server on which the Cisco TFTP service is running. Step 3 Click the radio button that corresponds to the Cisco TFTP service.
  • Page 27 Your phone may have more than one USB port, depending upon your model. The Cisco IP Phone 8851 and 8851NR has one USB located on the side of the phone. The Cisco IP Phone 8861, 8865, and 8865NR have two USB ports, located on the back and side of the phone.
  • Page 28 The Cisco Headset 560 Series Multibase can connect to Bluetooth devices such as a mobile phone or tablet. The headset base appears on your call device as Cisco Headset followed by the last three digits on your headset serial number.
  • Page 29: Postpone A Phone Upgrade

    Select Postpone to postpone a firmware upgrade. Cisco Headset Customization Some Cisco Headset 500 Series are available with a USB adapter that allows you to customize your settings. The headset retains the settings when you switch phones. You can customize the Cisco Headset 730 headset settings. The headset retains the settings when you switch phones.
  • Page 30 Step 4 Press the Navigation cluster, left or right, to adjust the gain. Cisco Headset 700 Series Customization Set the Cisco Headset 730 Noise Cancellation Level Your headset can filter out any background sounds with noise cancellation. Procedure Step 1...
  • Page 31 Headsets Set the Cisco Headset 730 Sidetone Level Step 4 Select the desired setting and press Set. Set the Cisco Headset 730 Sidetone Level Sidetone is the term for when you hear your own voice in your headset. Some people are distracted when they hear their own voice during a call, while other people want to know that their headset is working.
  • Page 32: Configure A Headset On The Phone

    29 Reset Cisco Headset Settings from Your Phone You can reset your Cisco headset to remove your custom settings. This action returns the headset to the original configuration set by your administrator. Your phone must be running Firmware Release 12.5(1)SR3 or later for this feature to function.
  • Page 33 Headsets Turn Bluetooth On or Off Procedure Step 1 Press Applications Step 2 Select Settings > Headset sidetone. Step 3 Select a setting. Turn Bluetooth On or Off When Bluetooth is active, the Bluetooth icon appears in the phone screen header. Procedure Step 1 Press Applications...
  • Page 34 Enable Electronic Hookswitch Control on Your Phone If your administrator has enabled Admin settings on your Cisco IP Phone, you can enable or disable electronic hookswitch control to connect with a Cisco Headset 560 Series base. Electronic hookswitch control is enabled by default.
  • Page 35: Make A Call With A Standard Headset

    Headsets Make a Call with a Standard Headset Step 2 Navigate Admin settings > Aux port. Step 3 Select Connect e-hook headset to enable electronic hookswitch control. Make a Call with a Standard Headset Use your headset for hands-free calling that won't disturb your coworker and gives you some privacy. Procedure Step 1 Plug in a headset.
  • Page 36: Troubleshoot Your Cisco Headset

    (Optional) If you place a call, dial the number. Troubleshoot Your Cisco Headset Try the following basic troubleshooting steps if you have trouble with your Cisco headset. • Restart your headset. • Make sure that all cords are properly plugged in and functioning properly.
  • Page 37 Headsets Poor Audio Figure 14: No Audio Workflow Poor Audio Problem Your headset is functioning, but the audio quality is poor. Solution Use the following work flow to troubleshoot your problem. Figure 15: Poor Audio Microphone Not Picking up Sound Problem You cannot be heard when using your headset.
  • Page 38 • Make sure that your headset is properly plugged into your device. • For the Cisco Headset 560 Series, check that you are not taking your headset too far from the headset base. The headset has an effective range of approximately 100 feet or 30 meters.
  • Page 39 Problem The wireless headset is not holding a full charge. Solution Your Cisco Headset 561 and 562 holds a charge for up to 8 hours of continuous use. If your headset battery seems weak or defective, contact Cisco support. Headsets...
  • Page 40 Headsets Headset Battery Not Holding a Charge Headsets...

This manual is also suitable for:

Headset 521Headset 522Headset 531Headset 532Headset 561Headset 562 ... Show all