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Hosted VoIP Services

Voice Services

Welcome to GCI COM hosted VoIP services. Detailed below is a basic user guide outlining the
simplicity of the service. Depending on the type of handset you use, some of the functions will be
visible on a "soft key" (a button on the handset with the service already registered). The "soft keys"
are normally associated with digital handsets whereas analogue handsets will require a manual input
of access codes to use the service. Features of the Cisco digital handset is detailed below:
Hosted VoIP: Cisco "500" series handset Overview:
Figure1 Phone Components
The photo above shows the SPA509G to illustrate the Cisco Small Business Pro IP Phone features.
Other models differ. Numbered objects in the photo are explained in the following table.
GCI VoIP services v2.2

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Table of Contents

   Related Manuals for Cisco 500 series

   Summary of Contents for Cisco 500 series

  • Page 1: Voice Services

    “soft key” (a button on the handset with the service already registered). The “soft keys” are normally associated with digital handsets whereas analogue handsets will require a manual input of access codes to use the service. Features of the Cisco digital handset is detailed below: Hosted VoIP: Cisco “500” series handset Overview: Figure1 Phone Components The photo above shows the SPA509G to illustrate the Cisco Small Business Pro IP Phone features.
  • Page 2 Hosted VoIP Services # Phone Feature Description 1 Handset Pick up to place or answer a call. 2 Message Waiting indicator. Displays red when a new voice message has been left. Flashes red during incoming call. 3 LCD Screen Displays date and time, phone station name, line extensions, and softkey options. Not available on the SPA501G.
  • Page 3: Feature Access Codes

    Hosted VoIP Services Feature Access Codes: When using the codes, you will be guided through the process by an automated service. For example, if you want to access your voicemail, depress the envelope key (next to number 3), you will then be asked to enter your pass code followed by the # key.
  • Page 4 Hosted VoIP Services Call Return Enables a user to call the last party that called, whether or not the call was answered. To call back the last party that called, the user dials the call recall feature code. The system stores the number of the last party to call, and connects the user to that party. Allows users to set their station as unavailable so that incoming calls are given a busy Do Not Disturb tone.

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