Workflow: Configure Headset Serviceability - Cisco 500 Series Administration Manual

Cisco Headset Administration
Table 5: Headset Serviceability Features for Cisco Jabber
New Serviceability Feature
COP file installation required
Headset firmware management
through Unified CM
Remote headset configuration
through Unified CM
Headset inventory on Unified CM
Local configuration reset
Local UI configuration
Local headset version display
• * This feature can only detect headsets with Headset Firmware 1.5 or later.
• **This feature is not supported in the 12.0.x and 12.5(1) releases.

Workflow: Configure Headset Serviceability

Use the following workflow to guide you through the setup of your Cisco Headset Serviceability feature.
After you complete this workflow, you can configure headset settings, headset firmware load, DECT frequency,
and additional features. For more information, see
Procedure
Step 1
Step 2
Step 3
Unified
CM
11.5(1)SU6
or earlier
+ Jabber
version
12.5(1) or
earlier
X
—
—
—
—
—
—
Command or Action
Activate Cisco Headset Service, on page 14
Prepare Your Headset COP Files, on page 14
Configure User Profiles for Headset Users, on
page 15
Workflow: Configure Headset Serviceability
Unified Unified Unified
CM CM CM
11.5(1)SU7 11.5(1)SU6 11.5(1)SU7
and or earlier and
above** + + Jabber above** +
Jabber version Jabber
version 12.6(1) version
12.5(1) or 12.6(1)
earlier
X X X
— — —
— — X
— — X*
— — —
— X X
— — —
Cisco Headset Administration, on page
Purpose
Turn on Cisco Headset Service in Cisco
Unified Serviceability.
Make sure you install and upgrade the latest
headset firmware using a COP file.
If you haven't yet configured User Profiles, use
this procedure to set up profiles for your users.
If all User Profiles are configured, you can skip
this task.
Cisco Headset 500 Series Administration Guide
Unified Unified
CM CM
11.5(1)SU6 11.5(1)SU7
or earlier and
+ Jabber above** +
version Jabber
12.6(1)MR version
12.6(1)MR
X X
— X
— X
— X*
X X
X X
X X
11.
13