Check Your Headset Firmware On Multiplatform Phones; Update Your Headset Firmware On Cisco Jabber; Upgrade Your Cisco Headset To The Latest Release On Cisco Webex Teams - Cisco 500 Series Administration Manual

Troubleshooting
Procedure
Step 1
Press Applications
Step 2 Select Accessories.
Step 3
Highlight Cisco Headset and press Show detail.

Check Your Headset Firmware on Multiplatform Phones

You can check your headset software on any supported Cisco IP Phone.
Procedure
Step 1
Press Applications
Step 2 Select Status > Accessories.
Step 3
Highlight Cisco Headset and press Show detail.

Update Your Headset Firmware on Cisco Jabber

You can update your headset software on any computer running Cisco Jabber version 12.5 or later. Jabber
automatically begins the update process if a new firmware release is available.
Jabber version 12.9 or later displays the headset update progress.
During the upgrade, the LEDs on the Cisco Headset 560 Series base blink in sequence from left to right. After
the software upgrade completes successfully, the LEDs return to their idle state.
Procedure
Step 1 Connect your headset via the USB cable to a computer running Cisco Jabber.
Step 2 Follow the on-screen instructions.
Upgrade Your Cisco Headset to the Latest Release on Cisco
Webex Teams
Cisco Webex Teams only supports the most recent Cisco Headset firmware version. When you connect your
headset, Webex Teams checks the firmware version and notifies you if there is a new firmware version to
.
.
Check Your Headset Firmware on Multiplatform Phones
Cisco Headset 500 Series Administration Guide
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