Troubleshooting - Source Audio True Spring Reverb User Manual

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Output Impedance: 600 Ohm (600 Ω)
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108 dB DNR Audio Path
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24-bit Audio Conversion
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56-bit Digital Data Path
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Universal Bypass

Troubleshooting

General
Restore factory settings: In order to revert the True Spring to its factory settings, clearing all user
data, presets, expression mappings and custom effect types, perform a factory reset using one of the
methods described below.
Factory Reset using the Hardware
Disconnect power. While holding down the footswitch, reconnect power. The main LED and control
LED will be lit for a few seconds. When the reset is complete both LEDs will turn off and you can
release the footswitch.
Factory Reset using the Neuro Mobile App
Using the Neuro Mobile App, go to Hardware Settings and choose the Factory Reset option.
Factory Reset using the Neuro Desktop Editor
Connect the True Spring Reverb to the Neuro Desktop Editor. From the top bar menu select Device >
Factory Reset > when the Confirm Factory Reset window pops up, select "Yes."
Noise
Power source: Ensure that the factory power supply is being used, or an isolated power supply or
pedal power port providing 9V and a minimum of 165mA.
Near noise source: Move pedal away from power supplies and other equipment.
Other equipment: Remove other effects from signal chain; see if noise persists.
Bad cables: Swap out audio cables.
USB ground loop: When connected to a computer using a USB cable, noise can appear in the audio
signal. This usually results from ground loop noise due to the True Spring and computer running on
separate power supplies. In the case of laptops, disconnecting the computer's power supply and
running it on a battery can often mitigate the noise. External display monitors are often the primary
source of noise, and powering down monitors can also resolve noise issues.
Hot Hand Doesn't Work
Low power: Ensure that the factory power supply is being used, or an isolated power supply or pedal
power port providing 9V and a minimum of 165mA.
Not calibrated properly: Calibrate the Hot Hand. See the
SA247
TM
(relay-based true bypass and analog buffered bypass)
True Spring Reverb User Guide
Hot Hand Input section for more details.
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