Appendix A.5. Taking Diagnostic Capture With The Fieldserver Toolbox; Figure 27: Ethernet Port Location - SMC Sierra Monitor FieldServer ProtoNode FPC-N38 Startup Manual

Appendix A.5. Taking Diagnostic Capture with the FieldServer Toolbox


Once the Diagnostic Capture is complete, contact Riello customer service. The Diagnostic
Capture will accelerate diagnosis of the problem.

Ensure that FieldServer Toolbox is Loaded on the PC that is currently being used, or download
FieldServer-Toolbox.zip on the Sierra Monitor Corporation web page, under Customer Care-
Resource Center, Software Downloads:
http://www.sierramonitor.com/customer-care/resource-center?filters=software-downloads

Extract the executable file and complete the installation.

Disable any wireless Ethernet adapters on the PC/Laptop.

Disable firewall and virus protection software if possible.

Connect a standard Cat5 Ethernet cable between the PC and ProtoNode.

Double click on the FS Toolbox Utility.

Step 1: Take a Log
o
Click on the diagnose icon

Figure 27: Ethernet Port Location

of the desired device
Page 31 of 43
Riello ProtoNode Start-up Guide
Ethernet Port