Troubleshooting Table - Travis Industries DVL EmberGlo GSR2 Insert Owner's Manual

44

Troubleshooting Table

Problem:
Main Burners Will
Not Start
Flashing RED LED
on Control Module
Thermostat Does
Not Work
Blower Does Not
Work
Flames Are Too
Blue
Flames Are Too
Short (Under 6")
Thin Layer of Soot
Covers the Glass
Accent Light Does
Not Work
Location of fuses (3 amp):
© Travis Industries
Maintenance
Possible Cause:
The battery box switch is turned to "OFF"
The remote control is not working correctly
The thermostat is disconnected or set too low
No Propane in Tank
The power backup batteries are dead
(LED will flash once repeatedly)
The heater encountered an error when trying to
start (LED will flash 3 times repeatedly)
The heater encountered a pilot error
(LED will flash 2 times repeatedly)
The battery box switch is turned to "OFF" or "ON"
The thermostat is set too low
The fireplace is not getting electricity
The fireplace is not up to temperature ..................
The blower fuse may be blown
The fireplace has just been started
Improper air shutter adjustment
The flame height may be turned too low
The logs or coals are placed incorrectly
Improper air shutter adjustment
The bulb may be burned out. ................................
The accent light fuse may be blown. .....................
Fan
Ember-Glo
Lights
9/17/2020 - 1536
Don't Call for Service
Use the switch on the battery box
See the remote control instructions
See "Thermostat Operation"
Check Tank Level
Replace the batteries (see page 38)
Make sure gas is turned on. Turn heater off for 5
seconds (make sure standing pilot is off) – then
turn back on.
Contact your dealer if this occurs.
Turn the battery box switch to "REMOTE"
Check thermostat
Check the breaker switch
Let the fireplace burn for 12 minutes
Replace the fuse. See fuse location below.
This is normal – see "Starting the Fireplace for
the First Time"
Adjust Air Shutter – contact your dealer
Turn the flame height to "HI" -
See "Adjusting the Flame Height"
See "Log Set Installation"
Adjust Air Shutter – contact your dealer
See "Accent Light Replacement" on page 40
Replace the fuse. See fuse location below.
F
E L
Until You:
Lights
DVL EG GSR2