Common Iaqualink ™ Troubleshooting - Zodiac EvoluX iQ Series Owner's Manual

How to connect:
You must connect to the home router (network) by first establishing a direct connection between the
control box and your smart device. (See: Configuring the System.)
IMPORTANT: It is recommended to locate the control box as close to the home router as practical. Do not
use an extension cord.
Common iAquaLink
Remember, if you get a new Wi-Fi Router, reset the defaults of your current Wi-Fi Router or simply change
your Wi-Fi network password, you will have to re-establish the connection between your cleaner and the
router. (See: Configure the System.)
User Issue
All lights are off
Wi-Fi is off
Wi-Fi light is flashing
Wi-Fi light is on but buttons
and functions are disabled
Zodiac EvoluX iQ Robotic Pool Cleaner
® ™
Troubleshooting
™
Possible Cause
Bright sunlight
Control box is unplugged.
Power outage.
Lost internet connection.
Router is off.
Router password was changed.
Lost internet connection
Control box is too far from home
router
Weak Wi-Fi signal
Connectivity issue with local Wi-Fi or
connection to the server.
Antenna firmware update in progress. Flashing may continue up to ten minutes until
Firmware update in progress
|
Owner's Manual
Suggested Solution
Shield the lights to block sunlight and re-check if
the lights are lit.
Plug the control unit in. (See: Connect to a Power
Source).
Verify that the breaker is on and electricity is
being supplied to the outlet.
Check internet connection - Network may be
down.
Turn router on.
Reset router with new password.
Check internet connection - Network may be
down.
Relocate the control box as near to the home
router as practical. (See: Install and Submerge
the Cleaner) Do not use an extension cord.
• Check for adequate Wi-Fi signal strength.
• With a Windows laptop, go to Network
Connections in the Control Panel. Check
Signal Strength meter under Wireless
Network Connection icon while standing near
the control box.
• With a smart device, search for, download,
and use an app that can check signal
strength while standing near the control box.
If Wi-Fi signal is weak, consider installing a
Wi-Fi extender.
Contact your local internet service provider.
• Unplug your control box and wait 10
seconds. Plug in the box again and see if
lights illuminate.
• Check Internet connection - Network may be
down.
update is complete.
PROG displays on the control unit and
information is displayed in the app during an
over-the-air firmware update. Wait for button
functions to resume after update is completed.
Do not unplug from power during an update.
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