General Troubleshooting - Zodiac EvoluX iQ Series Owner's Manual

General Troubleshooting

The following list provides some helpful hints for troubleshooting common
challenges when using the cleaner.
User Issue
Lights on control unit flash
after pressing Start/Stop
The flashing lights appear
on the control unit during the
cleaning cycle.
The cleaner does not stay
on the pool surface or is
floating excessively.
The cleaner is not climbing
walls.
The cleaner is not moving
The floating cable has
excessive tangling
Zodiac EvoluX iQ Robotic Pool Cleaner
® ™
Possible Cause
Floating cable not connected
Cleaner not fully submerged.
Poor connection or need to restart
cycle.
Propeller or wheels may be jammed
and not turning correctly.
Cleaner not fully submerged
There is air trapped inside the
cleaner housing.
The filter canister is full or dirty.
The filter canister is full or dirty.
Tyre treads worn down
Confirm appropriate pool chemistry
Not connected to electricity.
Cycle not started.
Reset needed
Too much cable in the water.
Removal needed
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Owner's Manual
Suggested Solution
Unplug and then reconnect the floating cable to
the control unit.
Remove cleaner from pool and re-submerge
(see Install and Submerge the Cleaner).
Unplug the control unit and reconnect to an
approved power outlet. Press "Start" to begin a
new cycle.
Contact your local retailer to request a
diagnostic review. If the problem is not
resolved, contact Zodiac Customer Care at
1300 763 021.
Remove cleaner from pool and re-submerge
(see Install and Submerge the Cleaner).
Remove cleaner from pool and re-submerge
(see Install and Submerge the Cleaner).
Dispose of debris and thoroughly clean the filter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner (see Clean the Filter
Canister).
Dispose of debris and thoroughly clean the filter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner (see Clean the Filter
Canister).
See Replacing Wear Parts
Speak with your pool service professional.
Do not leave cleaner in the pool during any
chemical treatments.
The outlet the control unit is connected to, is
not supplying electrical power. Check that the
outlet to which the control unit is connected is
receiving electricity.
Press the Start button to initiate a cleaning
cycle.
Disconnect the unit power and reconnect after
20 seconds. If the problem is not resolved,
contact your local retailer to request a
diagnostic review or contact Zodiac Customer
Care at 1300 763 021.
Place only the required amount of cable into
the water to allow it to reach the farthest end of
your pool with remaining cable on the pool deck
(see Install and Submerge the Cleaner)
Untangle the twisted cord and lay in sun to
reduce memory (see Cord Tangling).
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