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9. Troubleshooting
When a Message Is Displayed While Using the
Fax Function
• When confirming or changing the settings in [Settings], press [Home] (
Messages Displayed During Operation or When Sending/Receiving a Fax
Cannot Be Performed
The settings procedure is described using the [Classic] screen type of [Settings] as an example. When
you are using the [Standard] screen type, confirm the name of the setting items in the list below.
For details, see "Settings Menu Compatibility List (Classic to Standard Settings)", User Guide (Full
Version).
Message
"Cannot detect original
size."
"Cannot receive emails
currently."
242
Condition
An original is not placed
correctly on the
machine.
An original with a
difficult-to-detect size,
even in the regular size,
such as a transparency
or paper with sticky
notes or a custom size
original, is placed on
the machine.
The machine is receiving
a On-demand Email
Notification (a query e-
mail from the
administrator), and
manual reception
cannot be performed.
) after closing [Settings].
Solution and reference
Place the original correctly. When you place
an original on the exposure glass, the machine
detects the original size by opening and
closing the exposure glass cover or ADF.
Open the cover or ADF by more than 30
degrees when placing an original.
Specify [Scan Size] in [Send Settings].
Wait a while, and press [Manual Reception:
Email].
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