Ricoh IM C2000 Series User Manual page 276

9. Troubleshooting
Message
"Connection with PC has
failed. Check the
settings."
"Exceeded max. data
capacity. Check the
resolution or ratio, then
press [Start] again."
"Exceeded max. data
capacity. Check the
scanning resolution, then
XXX."
(procedure described in
place of XXX)
"Exceeded max. email
size. Sending email has
been cancelled. Check
[Max. Email Size] in
Scanner Features."
274
Cause
The machine or the
computer is not
connected to the
network correctly.
The computer name or
folder name specified in
the path name is
incorrect.
The firewall function is
enabled on the
computer.
The data scanned by
specifying [Reduce/
Enlarge] [Specify
Size] exceeds the limit.
A large size original
was scanned at a high
resolution, and the
resulting data size
exceeds the limit.
The file size per page
has exceeded the
maximum e-mail size
specified in [Max. Email
Size].
Solution and reference
Check that the machine or the computer is
connected to the network correctly. For details
about your network environment, consult the
network administrator.
Register the computer name and folder name
again.
In the firewall function on the computer,
register the machine IP address and the port to
use for sending files as exceptions.
You can check the IP address in [Check Status]
"Network". For details about the ports, see
the following:
page 298 "List of Specifications"
• Decrease [Send Settings]
• Specify a smaller paper size in [Send
Settings] [Reduce/Enlarge]
Size].
• Decrease [Send Settings]
• Specify a smaller size in [Send Settings]
[Scan Size].
• Specify a lower value in [Send Settings]
[Resolution], or select a smaller paper
size in [Send Settings]
Enlarge] [Specify Size].
• You can change the [Max. Email Size]
setting on the [Settings]
Features Settings]
[Send Settings] tab. To divide an e-mail
that exceeds the maximum size, specify
[Yes (per Page)] or [Yes (per Max. Size)]
in [Divide & Send Email].
[Resolution].
[Specify
[Resolution].
[Reduce/
[Machine
[Scanner Settings]