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9. Troubleshooting
Message
"Auto-registration of
user information has
failed."
"Booklet/Half Fold
is not available with
the settings. The job
has been
cancelled."
"Cannot access the
Memory Storage
Device."
"Cannot store data
of this size."
"Classification Code
is incorrect."
258
Cause
The maximum
Delete a user that is no longer necessary from the
number of items that
address book.
can be registered
has been exceeded
and the
authentication
information for
LDAP authentication
or Windows
authentication
cannot be
registered
automatically.
A setting in which
Check the setting for the availability of the Booklet or
Booklet or Half-fold
Half-fold function.
cannot be
page 298 "List of Specifications"
performed was
specified, and
printing was
canceled.
An SD card or USB
• Check that the external media is formatted in
flash memory
device is
unavailable for use.
• Check that the external media is not corrupted or
The paper size is
Reduce the paper size of the document to send. The
too large.
document to send cannot be stored at a custom size.
A classification
Consult the machine administrator for the classification
code is not
code, and enter the code in "Classification Code" on
specified.
the [Detailed Settings] tab
printer driver.
The document was
Request the machine administrator to change the setting
printed in a printer
of the classification code. Machine administrator:
driver that does not
Change the [Classification Code] to [Optional] in Web
support the
Image Monitor if necessary.
classification code.
See "Managing the Number of Printed Sheets Using the
Classification Code", User Guide (Full Version).
Solution and reference
FAT16 or FAT32, and write protection is not
enabled on the media.
damaged.
[Job Setup] menu in the
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