Troubleshooting And Technical Support; Troubleshooting Wlan Port Problems; Faqs - Comtrol DeviceMaster AIR User Manual

Troubleshooting WLAN Port Problems

FAQs

Troubleshooting and Technical Support

Troubleshooting and Technical Support
This section contains troubleshooting information for your Comtrol device. You
should review the following subsections before calling Technical Support because
they will request that you perform many of the procedures or verifications before
they will be able to help you diagnose a problem.
• Troubleshooting WLAN Port Problems
• Troubleshooting Checklist
DeviceMaster AIR
• General Troubleshooting
If you cannot diagnose the problem, you can contact
The following subsections only discuss troubleshooting information for the WLAN
Ethernet port on the DeviceMaster AIR.
This section provides solutions to situations that can occur during the installation
and operation of the DeviceMaster AIR Ethernet-to-Wireless Bridge. Read the
following descriptions if you are having problems.
Questions/Problem
How do I assign a static
IP address in Windows
2000/XP/2003?
I cannot connect to
another wireless client
in Ad-hoc mode.
I cannot connect to an
access point or wireless
router.
on Page 66, for overall troubleshooting of the
on Page 68
Answers
See Assigning a Static IP Address
The DeviceMaster AIR has a default SSID of default.
Make sure that the SSID on the DeviceMaster AIR is
exactly the same as the SSID on the other wireless
client.
The DeviceMaster AIR has a default channel of 6.
Make sure that the channel on the DeviceMaster AIR
is exactly the same as the channel on the other wireless
client.
Make sure that the SSID on the DeviceMaster AIR is
exactly the same as the SSID on the access point or
wireless router.
Move the DeviceMaster AIR and access point or
Wireless router into the same room and then test the
wireless connection.
Disable all security settings. (WEP, MAC address
Control, AES)
Turn off your access point and the device with the
DeviceMaster AIR. Turn on the access point, and then
turn on the device with the DeviceMaster AIR.
Make sure that the DeviceMaster AIR is set to
Infrastructure mode.
DeviceMaster AIR User Guide: 2000365 Rev. C - 63
Technical Support on Page 70.
on Page 65.