Troubleshooting And Technical Support; Troubleshooting Checklist - Comtrol DEVICE MASTER RTS Hardware Installation And Configuration

Troubleshooting Checklist

Troubleshooting and Technical Support

Troubleshooting and Technical Support
This section contains troubleshooting information for your Comtrol device. You
should review the following subsections before calling Technical Support because
they will request that you perform many of the procedures or verifications before
they will be able to help you diagnose a problem.
• Troubleshooting checklist
• General Troubleshooting
• NS-Link Driver Troubleshooting
• Daisy-Chaining DeviceMaster RTS 4/8/16 Units
If you cannot diagnose the problem, you can contact
The following checklist may help you diagnose your problem:
• Verify that you are using the correct types of cables on the correct connectors
and that all cables are connected securely using the hardware documentation.
Note: Most customer problems reported to Comtrol Technical Support are
eventually traced to cabling or network problems.
• Isolate the unit from the network by connecting the device directly to a NIC in
a host system.
Product Type
DeviceMaster RTS 1
DeviceMaster RTS 1
Embedded
DeviceMaster RTS 4/8/
16 with external
power supply
DeviceMaster 16/32RM
with internal power
supply
• Verify that the Ethernet hub and any other network devices between the
system and the Comtrol device are powered up and operating.
• Verify that the hardware MAC address in NS-Link matches the address on
the Comtrol device.
• Verify that the network IP address is correct. If IP addressing is being used,
the system should be able to ping the Comtrol device.
• Verify that the IP address programmed into the Comtrol device matches the
unique reserved IP configured address assigned by the system administrator.
on Page 28
on Page 29
Connected to
Ethernet hub or NIC Standard
Ethernet hub or NIC Standard
NIC
Ethernet hub
Ethernet hub or NIC Standard
on Page 31
Technical Support on Page 32.
Ethernet
Connector Name
Cable
10/100 ETHERNET
RJ45 port (not
labeled)
Standard DOWN
Standard UP
10/100 NETWORK
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