H.C Duke & Son Electro Freeze GENESIS Series Operator’s Manual With Illustrated Parts List page 70

ELECTRO FREEZE Soft Serve Model GEN-5099
14 VQM Error Codes
Error Code Description/Action
Pump Low Displays Pump Low psi
PSI if the pump pressure is
(cont.) lower than 20 PSI while
in freeze mode.
Action: Affected pump is
turned off
Pump Cover Occurs if the RMT pump
cover is removed or the
cover switch is open.
Action: If unit is in
Freeze, the affected
side will be turned
to standby and the
affected pump will be
turned off. If unit is in
clean or Standby mode
the affected pump will
be turned off and unit
will not be allowed to be
put into freeze, and will
remain in standby or off.
58
(continued)
Probable Cause
4. Pump control relay
not closing preventing
pump motor from
running
5. Pump motor Starting
components Faulty
6. Faulty wire
connection
7. Pressure Transducer
is Faulty
8. Faulty Control Board
1. Pump cover is not
installed
2. Pump cover magnet
has been removed or
fallen out
3. Pump Cover safety
switch is Faulty
4. Faulty Wire
Connection
5. Program issue
Remedy
4. Test to see if coil voltage is present
at pump control relay, If it is present
but the pump will not start, check to
see if the relay contacts are closing.
If so move on to troubleshooting the
pump motor. If not replace the relay
and check operation.
5. Remove and test pump Start
capacitor and starting relay, Replace
faulty parts as needed. Check motor
windings to ensure no electrical shorts
are present. Start unit and check
operation.
6. Locate and repair faulty wire
connections as needed.
7. Attempt to calibrate the Transducer
to 0 psi and re-test unit. If unit
continues to malfunction contact
Electro Freeze Technical Support.
8. Contact Electro Freeze Technical
Support
1. Install Pump Cover
2. Replace pump cover
3. Test switch to confirm and replace
as needed.
4. Locate and repair faulty wire
connections as needed.
5. Contact Electro Freeze Technical
Support
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