2_2 Security Issues - Ingenico iPP320 Troubleshooting Manual

Issue Cause/Error
White Display or
Rainbow Display
(Multiple Colors)

2_2 Security Issues

Refer to the below table for troubleshooting security related issues.
Issue Cause/Error
Alert Irruption Tamper Error. The terminal will lock up if the device detects any
Error Message tampering, which will result in the terminal secure memory areas
being cleared and rendering the terminal inoperable.
Cannot Process Error occurs, when transaction is sent for approval
Debit Card
(Host message
error)
11/57 Telium Troubleshooting Guide / June 28, 2014
Recommended Action
Verify that the correct power supply is used per specifications for this product.
1.
Refer to the product Quick Reference Guide for this device in the Appendices. If
the correct power supply is being used then proceed to step 2.
Reset power to the device and reinitialize the connection with the POS. If the issue
2.
persists, proceed to step 3.
Replace the power supply to determine if the power supply is defective.
3.
Recommended Action
Replace the terminal.
Notate the error from the
1.
Host/Processor.
Proceed to Encryption Validation
2.
and notate your key information.
Validate with the Host Processor to
3.
ensure that the key is being
correctly processed.
If the key information is incorrect,
4.
return the terminal to your specific
key injection facility for key
injection.