2_4 Card Response Issues - Ingenico iPP320 Troubleshooting Manual

Issue
Incorrect Selection of Menu
Option Using Finger
Stylus Visibly Damaged or
Defective

2_4 Card Response Issues

Refer to the below table for troubleshooting card response issues.
Issue
MSR Not Being Read
Contactless Light Not
Displaying
Contactless Reader is Not
Reading Customer Card
or Data
13/57 Telium Troubleshooting Guide / June 28, 2014
Cause/Error Recommended Action
Calibration
Reset device to allow for recalibration. Run a test transaction using your
1.
may be off
finger to determine, if the issue is resolved.
If the issue persists, note if the issue is more prevalent on one particular
2.
form/screen or if it affects all screens.
Return the terminal for repair if consistent in all menu selection or forms
3.
requiring user finger input.
Replace stylus.
Cause/Error Recommended Action
Bad
Inspect the card for damage or excessive wear.
1.
MSR
Try swiping the card at normal swipe speed (0.5 seconds for the full swipe).
2.
stripe
Use the other read head by flipping the card (iSCXXX devices only).
3.
Dirty
read
Swipe the card in a reverse direction. For example, if swiping top to bottom,
4.
head
swipe from bottom to top.
If the device is experiencing frequent 'Card Read Errors', use an Ingenico
5.
approved card cleaner to clean the MSR readers.
Contactless
1. Refer to
is not
For the IPP3xx and ISC250, open the door at the bottom of the terminal and
2.
enabled
verify that the contactless module is present and is seated properly.
Ensure that the application has configured contactless as enabled. Refer to the
3.
RBA or UPOS Developer's Guides.
Ensure you are tapping the card or phone near the location on the device where
the contactless antenna is located. Refer to the device Quick Reference for the
hardware configuration.
Contactless section and verify that contactless is enabled.