1_2 Assumptions; 1_3 Reference Documents; 1_4 Support Procedures - Ingenico iPP320 Troubleshooting Manual

Acronym Full Term
UIA UnifiedPOS Interface Application

1_2 Assumptions

This manual assumes that the device is loaded with RBA (Retail Base Application) or UIA (UnifiedPOS Interface Application)
application. Instructions are based on the following software versions:
SDK: 9.12.3
TDA: 8.0.1

1_3 Reference Documents

The following documents shipped with the product should be referenced for setup, installation, and general user information:
DIV350783 Installation and Quick Reference Guide for iPP3xx
iPP3xx-900001663 R11 000 01 iPP3xx User Guide
DIV350824 iSC250 Installation and Quick Reference Guide
DIV350773 iSC350 Installation and Quick Reference Guide
ICO-ETU_11_1180 iPP3xx User Guide Addendum
The following document is provided to customers' management level personnel and is included within each Software Integration Kit
(IK). The document explains all of the product's available features, including how to install, operate, and configure the device.
Operations and Product Support Guide

1_4 Support Procedures

Before contacting Ingenico's Technical Support or returning a device for repair, follow these procedures:
1. Contact your Help Desk or Support Department first.
Notate the issue, error code, and the process followed to troubleshoot the issue.
2.
3. Record your device serial number.
This document does not cover repair and warranty policies. Refer to your repair contract for the correct procedures.
7/57 Telium Troubleshooting Guide / June 28, 2014