2_3 Pen/Finger Response Issues - Ingenico iPP320 Troubleshooting Manual

Issue Cause/Error
PIN Entry Keys not injected
Screen Does Not
Application goes offline (RBA)
Display

2_3 Pen/Finger Response Issues

Refer to the below table for troubleshooting pen/finger response issues.
Issue
No Inking on Screen During
Signature
Signature is Distorted
12/57 Telium Troubleshooting Guide / June 28, 2014
Cause/Error Recommended Action
Disconnect and then reconnect the stylus to the connector on the back of the
1.
terminal, and retest.
Replace the stylus to determine if it is defective.
2.
3. If stylus is defective, refer to your repair contract for next steps.
If the stylus has been replaced and the terminal is still not inking to screen
4.
during signature, return for repair.
1. Disconnect and then reconnect the stylus to the connector on the back of the
terminal, and retest.
Replace the stylus to determine if it is defective.
2.
If stylus is defective, refer to your repair contract for next steps.
3.
If the stylus has been replaced and the terminal is still not inking to screen
4.
during signature, return stylus and terminal for repair.
Recommended Action
Proceed to Encryption Validation
1.
validate that a key is installed in
the device.
If key is present, validate the key
2.
information and index are correct.
Check your applications and key
3.
configuration index. These value
must match the key index.
If the key information is incorrect,
4.
return the terminal to your specific
key injection facility for key
injection