Tut Systems SMS2000 User Manual page 95

SMS2000 Troubleshooting
Problem Area
SNMP Polling
When you show status for a
user with Tut wiring, there
should be a line for
snmp-
nnn.nnn.nnn.nnn-
info=
xxx-xxx
.
If this is missing, you must
configure snmp-poll in the
SMS2000. If it is there but
the value is "unknown," the
Tut system is not responding
to the SMS2000 for the
device's MAC address.
Multiple frames opened
in browser
Each IP address a subscriber
can access before they are
authorized for Internet access
must be configured in the
allow-net in the SMS2000.
Otherwise, they are redirected
to the OCS Welcome page in
each sub-frame
Unable to do credit card
billing
If using credit card billing
with WebLink, you must
make sure that the server at
authorize.net is in the allow-
net since the subscriber gets
redirected there.
Enter the IP Address and the
DNS Name of authorize.net
in the allow-net
TUT Systems, Inc
Commands
From connecting equipment
(such as Tut Expresso
GS/MDU Chassis), verify that packets
are being sent and received.
Connect a PC directly to the subscriber
port on the SMS2000 using a crossover
cable.
If using RADIUS, you can verify that it
is operational by using the auth test
command.
Verify in Expresso that
SNMP is enabled and there is a
community name of "public" with read
access of
0.0.0.0.
Verify that for
allow-net
information page and the
OCS are configured okay.
Verify that for
allow-net
secure.authorize.net is configured.
Verify that a DNS allow-net for
authorize.net is configured
Page 95 of 104
What to Look for
Check the W (mux
statistics) or the S from
the Expresso
Management. Look for
packets and bytes on a
line. Received packets
on a line card are
packets from the
subscriber. Transmit
packets on the line card
are packets sent to the
PC from the router.
See if any packets are
received by the
SMS2000 or PC. Type
"arp a" on the PC.
Verify that the
connection to the
RADIUS server is
accurately configured
on both ends (there is
an entry in the
RADIUS database for
the
SMS2000 client).
P/N 220-06288-20