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VERITAS NetBackup 5330 Hardware Service Procedure

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Veritas Appliance
Hardware Service Procedure
Replacing hard disk drives in a Primary Storage Shelf or an
Expansion Storage Shelf
Document Number: 137
Version: 3.2 (03/06/17)
Purpose
This document describes the process for replacing a faulty disk drive in a Primary Storage Shelf or
an Expansion Storage Shelf.
Affected Models
NetBackup 5330 Appliance
Velocity 7330 Appliance
Electrical Safety
The static discharged by human bodies can damage static-sensitive components on the boards.
When installing and maintaining the equipment, observe appropriate electrostatic safety precautions
to prevent personnel injuries or device damage.
When operating a device in an electrostatic sensitive area, you must take electrostatic-discharge
(ESD)-preventive measures. These include wearing ESD-preventive gloves, an ESD-preventive wrist
strap, and ESD-preventive clothes to avoid personnel injury or device damage.
To prevent damage to the device, pay attention to the following during operations:
Do not touch devices with bare hands because ESD from the human body may damage the
electrostatically sensitive elements on a board.
When dealing with the server or any of the internal components, wear an ESD-preventive wrist
strap, ESD-preventive gloves, and ESD-preventive suit.
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Summary of Contents for VERITAS NetBackup 5330

  • Page 1 This document describes the process for replacing a faulty disk drive in a Primary Storage Shelf or an Expansion Storage Shelf. Affected Models • NetBackup 5330 Appliance • Velocity 7330 Appliance Electrical Safety The static discharged by human bodies can damage static-sensitive components on the boards.
  • Page 2 HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf Hardware Part Replacement Procedure Removing and replacing faulty Primary Storage Shelf and Expansion Storage Shelf disk drives This section describes how to remove and replace faulty storage disk drives in a Primary Storage Shelf or Expansion Storage Shelf.
  • Page 3 HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf Note: Disk drives are hot-swappable. The storage shelf does not need to be powered down when replacing a disk drive. To locate and identify the storage shelf that has the faulty disk drive Remove the bezel of the storage unit.
  • Page 4 Note: If the Drive Drawer Status Service Action Allowed LED is not lit, use the Support > ServiceAllowed command to set the storage shelf to Service Action Allowed mode. Contact Veritas Technical Support if you cannot lit the Service Action Allowed LED. Do not proceed with the replacement until the drawer is in the Service Action Allowed mode.
  • Page 5 HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf Locate the drawer the faulty drive is in and pull both orange release levers into the center. The release levers are located at both ends of the drawer on the bottom. Pull the drawer out to the full extension.
  • Page 6 HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf On the front of the disk drive, locate and release the orange tab that holds the handle of the drive carrier in place. Raise the handle to the full vertical position to release the disk drive from the connector in the drive slot.
  • Page 7 HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf Use the handle to lift the drive out of the drive slot. Place the disk drive in an ESD-compliant wrapper. If you remove multiple drives, label each drive with the storage shelf number, the drive drawer number, and the slot number.
  • Page 8 HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf Push the drive drawer all the way back into the storage shelf and close the levers on each side of the drive drawer. The Drive Drawer Status Service Action Required LED and the Drive Drawer Status Service Action Allowed LEDs turn off.
  • Page 9 HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf Note: It may take several hours for the front panel Service Action Required LED to turn off. The rebuild or copy back process can take up to a day without backups, and up to two days while running backups.

This manual is also suitable for:

Velocity 7330