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This document describes the process for replacing a faulty disk drive in a Primary Storage Shelf or an Expansion Storage Shelf. Affected Models • NetBackup 5330 Appliance • Velocity 7330 Appliance Electrical Safety The static discharged by human bodies can damage static-sensitive components on the boards.
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HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf Hardware Part Replacement Procedure Removing and replacing faulty Primary Storage Shelf and Expansion Storage Shelf disk drives This section describes how to remove and replace faulty storage disk drives in a Primary Storage Shelf or Expansion Storage Shelf.
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HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf Note: Disk drives are hot-swappable. The storage shelf does not need to be powered down when replacing a disk drive. To locate and identify the storage shelf that has the faulty disk drive Remove the bezel of the storage unit.
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Note: If the Drive Drawer Status Service Action Allowed LED is not lit, use the Support > ServiceAllowed command to set the storage shelf to Service Action Allowed mode. Contact Veritas Technical Support if you cannot lit the Service Action Allowed LED. Do not proceed with the replacement until the drawer is in the Service Action Allowed mode.
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HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf Locate the drawer the faulty drive is in and pull both orange release levers into the center. The release levers are located at both ends of the drawer on the bottom. Pull the drawer out to the full extension.
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HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf On the front of the disk drive, locate and release the orange tab that holds the handle of the drive carrier in place. Raise the handle to the full vertical position to release the disk drive from the connector in the drive slot.
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HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf Use the handle to lift the drive out of the drive slot. Place the disk drive in an ESD-compliant wrapper. If you remove multiple drives, label each drive with the storage shelf number, the drive drawer number, and the slot number.
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HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf Push the drive drawer all the way back into the storage shelf and close the levers on each side of the drive drawer. The Drive Drawer Status Service Action Required LED and the Drive Drawer Status Service Action Allowed LEDs turn off.
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HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf Note: It may take several hours for the front panel Service Action Required LED to turn off. The rebuild or copy back process can take up to a day without backups, and up to two days while running backups.
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