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VERITAS NetBackup 5330 Hardware Service Procedure

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Veritas Appliance
Hardware Service Procedure
Replacing a RAID canister in a Primary Storage Shelf or an
Expansion canister in an Expansion Storage Shelf
Document Number: 133
Version: 3.2 (03/06/17)
Purpose
This document describes the process for replacing a RAID canister in a Primary Storage Shelf or an
Expansion canister in an Expansion Storage Shelf.
A Primary Storage Shelf contains two RAID canisters.
An Expansion Storage Shelf contains two Expansion canisters.
Affected Models
NetBackup 5330 Appliance
Velocity 7330 Appliance
Electrical Safety
The static discharged by human bodies can damage static-sensitive components on the boards.
When installing and maintaining the equipment, observe appropriate electrostatic safety precautions
to prevent personnel injuries or device damage.
When operating a device in an electrostatic sensitive area, you must take electrostatic-discharge
(ESD)-preventive measures. These include wearing ESD-preventive gloves, an ESD-preventive wrist
strap, and ESD-preventive clothes to avoid personnel injury or device damage.
To prevent damage to the device, pay attention to the following during operations:
Do not touch devices with bare hands because ESD from the human body may damage the
electrostatically sensitive elements on a board.
When dealing with the server or any of the internal components, wear an ESD-preventive wrist
strap, ESD-preventive gloves, and ESD-preventive suit.
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Summary of Contents for VERITAS NetBackup 5330

  • Page 1 A Primary Storage Shelf contains two RAID canisters. An Expansion Storage Shelf contains two Expansion canisters. Affected Models • NetBackup 5330 Appliance • Velocity 7330 Appliance Electrical Safety The static discharged by human bodies can damage static-sensitive components on the boards.
  • Page 2 HSP #133 Replacing a RAID canister in a Primary Storage Shelf or an Expansion canister in an Expansion Storage Shelf Hardware Part Replacement Procedure Removing and replacing a RAID canister in a Primary Storage Shelf or an Expansion canister in an Expansion Storage Shelf Before you start to replace a RAID canister in a Primary Storage Shelf or an Expansion canister in an Expansion Storage Shelf, gather the following: •...
  • Page 3 HSP #133 Replacing a RAID canister in a Primary Storage Shelf or an Expansion canister in an Expansion Storage Shelf Primary Storage Shelf RAID canisters Figure 1 In the Expansion Storage Shelf, each Expansion canister has two levers with orange tabs that disengage the canister from the chassis of the storage shelf.
  • Page 4 HSP #133 Replacing a RAID canister in a Primary Storage Shelf or an Expansion canister in an Expansion Storage Shelf • Verify the storage shelf serial number on the storage shelf with the faulty canister. On a Primary Storage Shelf or an Expansion Storage Shelf, the serial number is located on a label on the front, lower right corner of the shelf.
  • Page 5 If the Service Allowed LED is not blue, access the appliance shell menu. You can use the Support > ServiceAllowed command to turn on the blue light. If you cannot turn on the light, contact Veritas Technical Support. Label the cables from the canister that you plan to remove.
  • Page 6 HSP #133 Replacing a RAID canister in a Primary Storage Shelf or an Expansion canister in an Expansion Storage Shelf • From a RAID canister, remove the FC cables that connect to the appliance. Remove the SAS cables (if present) that connect to the Expansion shelf. Remove any Ethernet or other FC cables.
  • Page 7 HSP #133 Replacing a RAID canister in a Primary Storage Shelf or an Expansion canister in an Expansion Storage Shelf The Expansion Storage Shelf has two levers with orange tabs per canister. Expansion Storage Shelf Expansion Canister Levers (two per canister) Warning: If you perform this procedure with the power turned on, you must complete it within 15 minutes to prevent the possibility of overheating the equipment.
  • Page 8 HSP #133 Replacing a RAID canister in a Primary Storage Shelf or an Expansion canister in an Expansion Storage Shelf Insert the air blocker into the open slot to make sure that correct airflow is maintained throughout the storage shelf. Locate the removed RAID canister.
  • Page 9 HSP #133 Replacing a RAID canister in a Primary Storage Shelf or an Expansion canister in an Expansion Storage Shelf Slide the cover to the rear of the canister and lift it away from the canister. Move the small blue locking handle down to pull the battery out of the canister. In the diagram: •...
  • Page 10 On the RAID or Expansion canisters, reconnect all of the cables that were removed from the original canister. Bring the replacement RAID canister online. If the canister does not come online, contact Veritas Technical Support. Look at the Service Action Required LEDs and Service Action Allowed LEDs.
  • Page 11 HSP #133 Replacing a RAID canister in a Primary Storage Shelf or an Expansion canister in an Expansion Storage Shelf Note: It can take up to 10 minutes for the canister to become operational. If after 10 minutes, the display is a number other than 99, you should escalate the issue. •...

This manual is also suitable for:

Velocity 7330