Troubleshooting Guide - HighSecLabs SX22D-3 User Manual

SEC TIONS
Table of Contents
TRoUblESHooTING

Troubleshooting Guide

Important Security Note:
If you are aware of potential security vulnerability while installing or
operating this product, we encourage you to contact us immediately in one
of the following ways:
• Web form: http://www .highseclabs .com/support/case/
• Email: security@highseclabs .com
• Tel: +972-4-9591191 or +972-4-9591192
Important: If the unit's enclosure appears disrupted or if all channel-select
lEDs flash continuously, please remove product from service immediately
and contact HSl Technical Support at http://highseclabs.com/support/case/.
Important: This product is equipped with always-on active anti-tampering
system. Any attempt to open the product enclosure will activate the anti-
tamper triggers and render the unit inoperable and warranty void.
HSL 2-Port Secure KVM Mini-Matrix
1 2
General
As product powers-up all channel-select LEDs are turned ON and then OFF .
After that a specific, predefined LED combination is turned ON . Product is
inoperable .
• The product did not pass self-test procedure. Try to power cycle product. If
No power - No video output, none of the front panel LEDs are illuminating .
• Check AC cable connection to make sure product receives power
Product enclosure appears disrupted or all channel-select LEDs flash
continuously .
• Solution: The product may have been tampered with. Please remove
3 4
problem persists please contact your system administrator or our technical
support.
properly. Replace cable if needed. If problem persists, contact your system
administrator or our technical support.
product from service immediately and contact Technical Support.
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