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Troubleshooting Guide
Important Note:
If you are aware of potential security vulnerability while
installing or operating this product, we encourage you to contact
us
immediately
at
the
security@highseclabs.com
The
security@highseclabs.com
email address is not intended to
reach technical support on HSL products or services. Any
support
inquiries
should
support@highseclabs.com.
General
Problem: No power - No video output, none of the front panel LEDs
is illuminating.
Solutions:
Check that the power supply is properly connected to the mains
•
socket.
Check that DC plug is fully inserted into the switch DC jack.
•
Check that the device is powered by using optical mouse with
•
visible red light. If power not available – change power supply.
Problem: Channel select LEDs are blinking. Secure KVM Switch does
not work.
Solutions: Device anti-tampering system was triggered. Change unit
and call HSL technical support.
K202B/D Secure KVM Switch User Manual
following
email
address:
be
directed
to
Problem: KVM does not respond to channel select push buttons.
Solutions:
If RDC is connected then this is a normal behavior. Control the KVM
through the RDC or through keyboard shortcuts.
Video
Problem: No video image in user display (all channels)
Solutions:
Check that the display is properly powered.
•
Check that DVI cable is properly secured at both sides.
•
Check at the display on-screen menu that source selected
•
matches the cable connected to the display.
Check if display video mode is the same as PC (DVI and DVI
•
or VGA and VGA).
Check that display diagnostic LED is steady green – if not –
•
change display or display cable or call HSL support.
Problem: No video image in user display (specific channel)
Solutions:
Reboot the computer.
•
Check that the video cable connecting computer and KVM is
•
properly secured at both sides.
Check that PC video output is sent to the connected video
•
connector (if PC supports multiple displays).
Check that PC resolution matches connected display
•
capabilities.
Connect the display directly to the PC to confirm that video
•
output is available and that good image is shown.
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Section 5 - Troubleshooting
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