Troubleshooting Guide - HighSecLabs K244E User Manual

Troubleshooting Guide

Important Security Note:
If you are aware of potential security vulnerability while
installing or operating this product, we encourage you to
contact us immediately in one of the following ways:

Web form: http://www.highseclabs.com/support/case/

Email: security@highseclabs.com

Tel: +972-4-9591191 or +972-4-9591192
Important: If the unit's enclosure appears disrupted or if all
channel-select LEDs flash continuously, please remove product
from service immediately and contact HSL Technical Support at
http://www.highseclabs.com/support/case/
Important: This product is equipped with always-on active anti-
tampering system. Any attempt to open the product enclosure
will activate the anti-tamper triggers and render the unit
inoperable and warranty void.
19
K244E Secure Dual-Head KVM Switch User Manual
General
Problem: No power - No video output, none of the front panel LEDs
are illuminating.
Solutions:

Check AC cable connection to make sure product receives power
properly. Replace cable if needed. If problem persists, contact
your system administrator or our technical support.
Product enclosure appears disrupted or all channel-
Problem:
select LEDs flash continuously
Solution: The product may have been tampered with.
remove product from service immediately and contact
Technical Support.
.
Please