HighSecLabs SX22D-3 User Manual page 23

SEC TIONS
Table of Contents
TRoUblESHooTING
Keyboard
Mouse and keyboard are not working (two channels)
• Check that computer USb and video cables are not crossed i.e. computer
#1 video is connected to channel #1 while USb keyboard and mouse cables
are connected to channel #2.
Keyboard does not work (all channels)
• Check that the keyboard you are using is properly connected to product.
• Check that the USb cable between the product and computer is properly
connected.
• Try connecting keyboard to a different USb port on computer.
• Make sure the keyboard works when directly connected to computer, i.e.
the HID USb driver is installed on computer; this may require computer
reboot.
• It is recommended to use standard USb keyboards and not a keyboard
with an integrated USb hub or other USb-integrated devices.
• If the computer is coming out of standby mode, allow up to one minute
to regain mouse function.
• Try a different keyboard.
• Do not use a wireless keyboard.
HSL 2-Port Secure KVM Mini-Matrix
1 2
Mouse
Mouse cursor does not switch from primary to secondary display .
• Driver supporting multiple displays was not installed or not installed
Mouse and keyboard are not working (two channels)
• Check that computer USb and video cables are not crossed i.e. computer
Mouse does not work (all channels)
• Check that the mouse you are using is properly connected to product.
• Check that USb cable between the product and computer is properly
• Try connecting mouse to a different USb port on computer.
• Make sure the mouse works when directly connected to computer, i.e. the
• It is recommended to use standard USb mice.
• If the computer is coming out of standby mode, allow up to one minute
• Try a different mouse.
• Do not use a wireless mouse.
Both keyboard and mouse are not working (one channel)
• Use computer Device Manager Utility to see product and solve problem.
3 4
properly on computer. Reinstall driver.
#1 video is connected to channel #1 while USb keyboard and mouse cables
are connected to channel #2.
connected.
HID USb driver is installed on computer; this may require computer reboot.
to regain mouse function.
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