Troubleshooting Guide - HighSecLabs SK21D-3 User Manual

Troubleshooting Guide

Important Security Note:
If you are aware of potential security vulnerability while
installing or operating this product, we encourage you to
contact us immediately in one of the following ways:

Web form: http://www.highseclabs.com/support/case/

Email: security@highseclabs.com

Tel: +972-4-9591191 or +972-4-9591192
Important: If the unit's enclosure appears disrupted or if all
channel-select LEDs flash continuously, please remove product
from service immediately and contact HSL Technical Support at
http://www.highseclabs.com/support/case/
Important: This product is equipped with always-on active anti-
tampering system. Any attempt to open the product enclosure
will activate the anti-tamper triggers and render the unit
inoperable and warranty void.
21
General
Problem: As product powers-up all
turned
ON and then OFF. After that a specific, predefined LED
combination is turned ON. Product is inoperable.
Solution: The product did not pass self-test procedure. Try to power
cycle product. If problem persists please contact your system
administrator or our technical support.
Problem: No power - No video output, none of the front panel LEDs
are illuminating.
Solutions:

Check DC power supply connection to make sure product
receives power properly. Replace cable if needed. If problem
persists, contact your system administrator or our technical
support.
Problem: Product enclosure appears disrupted or all channel-select
LEDs flash continuously.
Solution: The product may have been tampered with. Please
remove product from service immediately and contact Technical
Support.
2-PORT SINGLE-HEAD SECURE KVM: SK21D-3 – DVI-I VIDEO, SK21P-3 – DISPLAYPORT VIDEO, SK21H-3 – HDMI VIDEO
Section 5 - Troubleshooting
channel-select LEDs are