Troubleshooting Guide - HighSecLabs SM20N-3 User Manual

Troubleshooting Guide

Important Security Note:
If you are aware of potential security vulnerability while
installing or operating this product, we encourage you to
contact us immediately in one of the following ways:

Web form: http://www.highseclabs.com/support/case/

Email: security@highseclabs.com

Tel: +972-4-9591191 or +972-4-9591192
Important: If the unit's enclosure appears disrupted or if all
channel-select LEDs flash continuously, please remove product
from service immediately and contact HSL Technical Support at
http://www.highseclabs.com/support/case/
Important: This product is equipped with always-on active anti-
tampering system. Any attempt to open the product enclosure
will activate the anti-tamper triggers and render the unit
inoperable and warranty void.
32
General
Problem: As product powers-up all
turned
ON and then OFF. After that a specific, predefined LED
combination is turned ON. Product is inoperable.
Solution: The product did not pass self-test procedure. Try to power
cycle product. If problem persists please contact your system
administrator or our technical support.
Problem: No power, none of the front panel LEDs are illuminating.
Solutions:

Check AC or DC power connection to make sure product receives
power properly. Replace cable or power supply if needed. If
problem persists, contact your system administrator or our
technical support.
Product enclosure appears disrupted or all channel-
Problem:
select LEDs flash continuously
Solution: The product may have been tampered with.
remove product from service immediately and contact
Technical Support.
2/4/8 PORT SECURE KM: SM20N-3_SM40N-3_SM40NU-3_SM80N-3_SM80NU-3
SM80NU-3 SM80NU-3 SM80NU-3
Section 5 - Troubleshooting
channel-select LEDs are
.
Please