Troubleshooting Guide - HighSecLabs K208E User Manual

Troubleshooting Guide

Important Security Note:
If you are aware of potential security vulnerability while
installing or operating this product, we encourage you to
contact us immediately in one of the following ways:

Web form: http://www.highseclabs.com/support/case/

Email: security@highseclabs.com

Tel: +972-4-9591191 or +972-4-9591192
Important: If the unit's enclosure appears disrupted or if all
channel-select LEDs flash continuously, please remove product
from service immediately and contact HSL Technical Support at
http://www.highseclabs.com/support/case/
Important: This product is equipped with always-on active anti-
tampering system. Any attempt to open the product enclosure
will activate the anti-tamper triggers and render the unit
inoperable and warranty void.
Secure Large KVM Switches User Manual
General
Problem: No power - No video output, none of the front panel LEDs
are illuminating.
Solutions:

Check AC cable connection to make sure product receives power
properly. Replace cable if needed. If problem persists, contact
your system administrator or our technical support.
Problem: Product enclosure appears disrupted or all channel-
select LEDs flash continuously
Solution: The product may have been tampered with.
remove product from service immediately and contact
Technical Support.
18
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Please