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6.
Basic Maintenance & Troubleshooting
References:
Baicells Configuration & Network Administration
Guide,
Baicells Operation, Maintenance, & Troubleshooting
Guide
Some of the common GUI menus and fields you may need to use, either yourself or through support
from your service provider, are covered in this section. The examples are from a CAT4 UE, and do not
necessarily reflect the information you will see for your UE due to different models.
6.3.1 Device Information
To find basic information about the UE you are using, in the UE GUI go to Status > Overview. The Device
Info section of this dashboard window is equivalent to the "About" information you see on your cell
phone or in software applications (Figure 17). It gives the "look up" type of information such as model
number, hardware version, software version, and so forth.
Figure 17: Device Info
6.3.2 LTE Status
The bottom of the Status > Overview window offers USIM card status, IMSI, and IMEI numbers, as well
as real-time LTE signal information (Figure 18). It goes beyond the quick status LTE icon at the top of
the home page by providing a more granular level of detail that pertains to signal strength, signal
quality, the eNB connection, which frequencies are being used, and other wireless related data points.
This information typically is used by the service provider when troubleshooting an issue such as not
being able to connect or stay connected to the network. Resolving the problem requires isolating
whether the problem is caused by the device setup, the LAN/WAN network connection, or a wireless
signal problem.
Figure 18: LTE Status
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