Ip Surveillance Faq - Grandstream Networks GXV3500 User Manual

IP SURVEILLANCE FAQ

1. What is the default IP address of the GXV3500?
The default IP configuration is DHCP or 192.168.1.168 after booting up 5 minutes.
2. Why can I not view the live video stream in Microsoft Internet Explorer?
Please double check whether the Grandstream Plug-in/Active-X is installed correctly.
Once you log into the GXV3500 web interface, Internet Explorer will indicate that this website wants to
install to following add-on: "GSViewer.cab" from Grandstream Networks, Inc. Please install this add-on
when prompted by IE.
3. How do you manually uninstall the Grandstream video viewer add-on for IE?
Please follow these steps to uninstall the add-on:
1. Delete the GSViewerX Control from C:\WINDOWS\Downloaded Program Files directory
2. Delete GSNetClient.dll, GS_Replay.exe, GSViewerX.ocx, hi_h264dec_w.dll,
lik_VoiceEngine_dll.dll and GSViewerX.inf from C:\WINDOWS\system32
4. Why can't I access the GXV3500 web configuration interface?
Q 1: Is your internet service down?
A 1: Connect a PC to the internet to test the connection.
Q 2: Are the PC and the device in different subnets?
A 2: Check the subnet mask and default gateway of the device and PC.
Q 3: Is there a conflict with another IP address? A 3:
Try to change the IP address of the device.
Q 4: Has the HTTP port been changed?
A 4: Contact the administrator of the device for more information.
5. The GXV3500 web configuration page is not displayed correctly in IE8?
In IE8, Compatibility View might need to be enabled for the GXV3500 web configuration page to load
properly. To enable compatibility view, open IE8, click Tools, Compatibility View Setting, and add
the GXV3500 web configuration pages to the Compatibility View.
GXV3500 User Manual
Version 1.0.3.6
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