Ip Surveillance Faq; Gxv3500 Userm; Age - Grandstream Networks GXV3500 User Manual

IP S
URVEILLANCE
1. What is the default IP address of the GXV3500?
The default IP configuration is DHCP or 192.168.1.168 after booting up 5 minutes.
2. Why can I not view the live video stream in Microsoft Internet Explorer?
Please double check whether the Grandstream Plug-in/Active-X is installed correctly.
Once you log into the GXV3500 web interface, Internet Explorer will indicate that this website
wants to install to following add-on: "GSViewer.cab" from Grandstream Networks, Inc. Please
install this add-on when prompted by IE.
3. How do you manually uninstall the Grandstream video viewer add-on for IE?
Please follow these steps to uninstall the add-on:
1. Delete the GSViewerX Control from C:\WINDOWS\Downloaded Program Files directory
2. Delete GSNetClient.dll, GS_Replay.exe, GSViewerX.ocx, hi_h264dec_w.dll,
lik_VoiceEngine_dll.dll and GSViewerX.inf from C:\WINDOWS\system32
4. Why can't I access the GXV3500 web configuration interface?
Q 1: Is your internet service down?
A 1: Connect a PC to the internet to test the connection.
Q 2: Are the PC and the device in different subnets?
A 2: Check the subnet mask and default gateway of the device and PC.
Q 3: Is there a conflict with another IP address?
A 3: Try to change the IP address of the device.
Q 4: Has the HTTP port been changed?
A 4: Contact the administrator of the device for more information.
5. The GXV3500 web configuration page is not displayed correctly in IE8 ?
In IE8, Compatibility View might need to be enabled for the GXV3500 web configuration page
to load properly. To enable compatibility view, open IE8, click Tools, Compatibility View
Setting, and add the GXV3500 web configuration pages to the Compatibility View.
Grandstream Networks, Inc.
FAQ
GXV3500 User Manual
Firmware Version 1.0.1.94
Page 79 of 82
Last Updated: 05/2016