Grandstream Networks GXV3500 User Manual
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Grandstream Networks GXV3500 User Manual

Grandstream Networks GXV3500 User Manual

Ip video encoder/decoder
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Grandstream Networks, Inc.
GXV3500
IP Video Encoder/Decoder
User Manual

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Summary of Contents for Grandstream Networks GXV3500

  • Page 1 Grandstream Networks, Inc. GXV3500 IP Video Encoder/Decoder User Manual...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this user manual is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
  • Page 3 SAFETY COMPLIANCES These instructions are intended to assist users to safely operate the GXV3500, avoid dangerous situations or damage the device. Warning： May cause serious injury or death if any Caution： Equipment may be damged if any of the of the warnings below are neglected.
  • Page 4 Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. P a g e GXV3500 User Manual Version 1.0.3.6...
  • Page 5 User Manual, could void your manufacturer warranty. Please do not use a different power adaptor with the GXV3500 because this may cause damage to the products and void the manufacturer warranty.

  • Page 6: Table Of Contents

    Technical Specifications ........................18 INSTALLATION GUIDE ....................20 Minimum Recommended Computer System Requirement ..............20 Configure the GXV3500 via Web Browser ..................20 Windows Platform ......................... 21 Apple Platform ..........................23 Connect to the Camera using Static IP ....................23 GXV3500 APPLICATION SCENARIOS ................
  • Page 7 GXV3500 Application Peripheral Connection ..................26 GXV3500 HOME WEB PAGE (ENCODER MODE) ............29 GXV3500 Configuration & Language Page ..................30 Basic Settings Explanation ........................31 System Settings Page ........................31 Video & Audio Setting Page ......................32 Networking Setting Page ......................35 DDNS Settings Page ........................
  • Page 8 Maintenance Page (Decode Mode) ....................71 Certificates Page .......................... 72 PTZ (Decode Mode) ........................74 Remote Alarm_Out Peering with GXV3500 (Decode Mode) : ............. 74 Syslog Settings (Decode Mode) ....................78 IP SURVEILLANCE FAQ ....................80 EXPERIENCING THE GXV3500 .................. 84...
  • Page 9 Table of Tables Table 1: GXV3500 Technical Specifications ....................18 Table 2: GXV3500 Power Specifications ....................25 Table 3: Home page options (Encoder Mode) .................... 29 Table 4: System settings page options (Encoder Mode) ................32 Table 5: Video & Audio settings ........................34 Table 6: Networking Setting ........................
  • Page 10 Figure 4: GXV3500 IP Camera rear view ....................17 Figure 5: AV Cable standard example ......................18 Figure 6: Windows “network” showing gxv3500 as “other devices” via UPNP ........... 21 Figure 7: GS_SEARCH Result page of GXV3500 ..................22 Figure 8: Apple Safari “Bonjour” Setting page to display GXV3500 ............23 Figure 9: Apple Safari “Bonjour”...
  • Page 11 Figure 48: Remote Alarm_Out IP Camera Configuration ................75 Figure 49: Remote Alarm_Out peering GXV3500 Configuration ..............76 Figure 50: Remote Alarm_Out peering GXV3500 Action Output Display ........... 77 Figure 51: Peering GXV3500 Decode Alarm_Out Circuit ................78 Figure 47: Syslog Page (Decode) ....................... 79...

  • Page 12: Change Log

    CHANGE LOG This section documents significant changes from previous versions of user manual for GXV3500. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.3.6 •...

  • Page 13: Firmware Version 1.0.1.94

    Firmware Version 1.0.1.94 • Added displaying black screen to external monitor/TV when network is disconnected. P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 14: Welcome

    WELCOME Thank you for purchasing Grandstream’s GXV3500, a powerful device to convert analogue camera to IP network camera (encoder mode), or display real-time stream to big screen TV (decode mode). GXV3500 is a next generation encoder/Decode. It features cutting-edge H.264 real-time video compression, industry leading SIP/VoIP for 2-way audio and video streaming to smartphones and videophones, PoE, best-in-class scalability and ease of integration, and advanced security protection.

  • Page 15: Connect Your Gxv3500

    Connect the other end of the RJ45 cable to your network (switch or router or PC) • Connect the power supply to the DC 12V power clamps on the back of the GXV3500 • Connect the GXV3500 Video into the analog camera Video Out port via BNC cable.

  • Page 16: Figure 2: Gxv3500 Connection Diagram

    • PoE injector can be used if PoE switch is not available. • Connect the GXV3500 Video In to the analog camera Video Out port via BNC cable. • party 3.5mm external microphone to “MIC_IN” port of GXV3500 if audio Connect 3 required.

  • Page 17: Product Overview

    GND port. Do NOT connect wrongly. Figure 4: GXV3500 IP Camera rear view Note: “Pin Out” of the 3.5mm AV cable used for GXV3500 (highlight in Blue) 1: Ground; 2: Video (Yellow); 3: Audio Right (Red);...

  • Page 18: Technical Specifications

    Figure 5: AV Cable standard example Technical Specifications The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features and upgrade/provisioning settings for GXV3500. Table 1: GXV3500 Technical Specifications Channel Video Compression H.264, MJPEG, JPEG...
  • Page 19 Power Adapter Output: 12VDC/0.5A; Input: 100–240VAC, 50–60Hz FCC Part 15,Subpart B Class B; EN 55022 Class B, Compliance EN 61000-3-2, EN 61000-3-3, EN 55024, EN 60950-1; RCM AS/NZS CISPR 22/24, AS/NZS 60950 P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 20: Installation Guide

    For Apple platform (OS-X or iOS), only MJPEG (video encode mode) supported currently. Connect the Camera to network with DHCP server (Recommended) The GXV3500 by default enabled as DHCP client, it will automatically get IP address from the network with DHCP server running.

  • Page 21: Windows Platform

    There are two ways for Windows user to get access to the IP Camera easily: A. UPnP By default, the GXV3500 has the UPnP feature turned ON. For customers using Window network with UPnP turned on (most SOHO router support UPnP), it is very easy to access the IP camera: ➢...

  • Page 22: Figure 7: Gs_Search Result Page Of Gxv3500

    9. In step 6, browser will indicate that “This website wants to install the following add-on: GSViewerX.cab from Grandstream Networks Inc.” Please allow the installation. 10. The plug-in can be download here: http://www.grandstream.com/products/tools/surveillance/webcontrl_plugin.zip...

  • Page 23: Apple Platform

    Apple Platform For Apple users, please turn on Bonjour of Safari to find and access the GXV3500. 1) Open Safari, select “Advanced” to open the Advanced Setting. 2) Click “Include Bonjour in the Bookmarks menu” and “Include Bonjour in the Favorites bar” then close the setting page and back to Safari.
  • Page 24 1. Connect the computer network port via an Ethernet cable directly to the IP camera GXV3500. 2. Configure the computer using Static IP: 192.168.1.XXX (1<XXX<255, but NOT 168) and configure the “Subnet mask” to “255.255.255.0”. Leave the “Default Gateway” to “Blank” like below: (Example of Windows platform, Apple platform is similar) 3.

  • Page 25: Gxv3500 Application Scenarios

    Depending on the space monitored, one or several GXV3500 may be required. LAN w/o Internet For multi-room or a bigger space, multiple GXV3500 might be required. User can establish a local area network using PoE switch. If remote access required, a router with internet access may add in.

  • Page 26: Lan With Internet

    6) Broadband Internet Access (FiOS, Cable or DSL) 7) iPhone or Android phone 8) GSurf_Pro Remote Access (Optional) GXV3500 Application Peripheral Connection Below is the illustration of GXV3500 peripheral connections for related application. Figure 10: Application peripheral connection for GXV3500 P a g e GXV3500 User Manual...

  • Page 27: Figure 11: Alarm_In And Alarm_Out Connection Circuit Sample For Gxv3500

    3.5mm Line-Out (600Ω, 0.707 Vrms) Audio Output • Grandstream Video Phone can work with GXV3500 via either Peer IP (LAN) or SIP extension (WAN). • Peer to Peer (or Direct IP) works only at LAN using static IP; SIP extension requires related SIP server/proxy provided and configured.
  • Page 28 1, PIN, Voltage < 80V, Current < 50mA, Normal Open (Low) • The Alarm_In circuit (like above photo coupler), if there is any voltage change smaller than 15V, as specification listed), the GXV3500 Alarm_In port will detect it and trigger the action and event. •...

  • Page 29: Gxv3500 Home Web Page (Encoder Mode)

    SATURATION bar Adjust the image or video saturation. Language icon Click to switch webpage language.(Current support: Chinese, English and Russian) Click to enter “Configuration Page” to configure the parameters of GXV3500 Configuration icon (Administration Decode Home Page Click to switch to Decode Mode (Reboot required to take effect).

  • Page 30: Gxv3500 Configuration & Language Page

    DI, Alarm_In icon DO, Alarm_Out icon Click the indicator icon manually switch the Alarm_Out operation. GXV3500 Configuration & Language Page • When click the “Configuration” icon, web page will link to configure page related parameters of the GXV3500.

  • Page 31: Basic Settings Explanation

    Basic Settings Explanation System Settings Page This page allow user to configure the system settings of GXV3500. Figure 14: System Settings page P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 32: Video & Audio Setting Page

    When set to 0, no cadence will be applied and alarm out will be played continuously. Video & Audio Setting Page This page allows user to configure the video and audio related settings. P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 33: Figure 15: Video & Audio Settings Page

    Figure 15: Video & Audio Settings Page P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 34: Table 5: Video & Audio Settings

    For example, the high-resolution stream for local recording; another low or high resolution for remote monitoring; or vice versa depending application scenarios. • Use below link to calculate bandwidth and storage before installation http://www.grandstream.com/support/tools/bandwidth-storage-calc P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 35: Networking Setting Page

    Selects the access mode to the web GUI either HTTP or HTTPS. HTTP Port Specifies the TCP port for Web Access, Default is 80. Enable LLDP Controls the LLDP (Link Layer Discovery Protocol) service. The default setting is “Enabled”. P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 36: Ddns Settings Page

    TCP ports 8088 and 10088 should be configured for port forwarding in order for remote camera access: 8088 for web portal, 10088 for video streaming. DDNS Settings Page This page allows user to configure dynamic DNS related parameters: Figure 17: DDNS Setting Page P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 37: Table 7: Ddns Setting

    DDNS Account DDNS account name. DDNS Password DDNS password. STUN Server Stun server FQDN or IP. If device behind a non-symmetric router, STUN server can help to penetrate & resolve NAT issue. P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 38: Sip Setting Page

    SIP Setting Page GXV3500 can be configured as SIP endpoint to call out when alarm trigged, or allow permitted number to call in to check the audio/video if Grandstream IP videophone used. Figure 18: SIP Setting Page (part 1) P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 39: Table 8: Sip Setting

    Voice Frame Per TX Configures the number of voice frames transmitted per packet. When configuring this, it should be noted that the “ptime” value for the SDP will change with different configurations here. P a g e GXV3500 User Manual Version 1.0.3.6...
  • Page 40 Local RTP port for media, default 5004 Use Random Port Forces the GXV3500 to use random ports for both SIP and RTP messages. This is usually necessary when multiple units are behind the same full cone NAT. The default setting is “Disabled”.
  • Page 41 Key to Open the Door: DTMF password configured when call established to open door , • Incoming Call To Open the door: Alarm out will be triggered once call is received by the GXV3500. • Delay Lock Time: Timer (in seconds) for relay/lock to recover. (Default is 1 second) Callee or receiver’s number when alarm call trigged.

  • Page 42: Status Page

    Status Page This page shows the GXV3500 operation status: Figure 20: Status Page Notes: • When SIP account registered, the status will display “Online” in Green. • When SIP account unregistered, the status will display “Offline” in Red, as below.

  • Page 43: Table 9: User Management Page

    Server path holding the configuration file (auto provisioning). Allow Anonymous When checked, no security enhanced. Any person can view the camera if Viewing knowing the IP or FQDN of the camera, but cannot change anything, just view ONLY. P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 44: Maintenance Page

    This page allows user to maintain the camera: Figure 22: Maintenance page Table 10: User Management page Restart When clicked, the GXV3500 will reboot or restart (soft reboot). Restore When clicked, the camera will be reset to factory default, wiping out all the configurations (except IP address).

  • Page 45: Certificates Page

    Only XML based automatic provisioning is supported by GXV3500. Certificates Page This page allows users to upload up to 6 Trusted CA certificate files which will be trusted by the GXV3500 during SSL exchange. Also users are allowed to configure the device with custom certificate signed by custom CA certificate under the Custom Certificate section.

  • Page 46: Figure 23: Certificates Page

    “Issued by” and “Expiration”. User could press to delete one of the files. P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 47: Smtp Setting Page (Email Alarm)

    Email client User ID. Password Email client password. Check if the SMTP email server requires SSL. Customizable email subject for user’s convenience. Email Subject Customizable email content for user’s purpose. Email Content P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 48: Ftp Settings Page (Upload Alarm)

    TCP port for FTP server, default port number 21. User Name FTP server User ID. Password FTP server user password. Path Path in the server where upload files are stored or saved. P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 49: Ptz

    Otherwise the PTZ will not function or behave abnormal due to the wrong Pelco-D or Pelco- P address used. Alarm Server Settings Page This page allows user to configure alarm HTTP server to upload alarms (Upload Alarms to VMS platform supported or HTTP Server for processing) P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 50: Table 14: Alarm Http Server Settings

    Grandstream provide HTTP API to help third party companies by using HTTP server or VMS to develop further solutions for their customers. http://www.grandstream.com/products/surveillance/general/documents/grandstream_http_api.pdf • Grandstream IP Camera and Encoder (include GXV3500) are ONVIF certified. P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 51: Time Lapse Photography

    “SMTP” configuration page. Click “Save” button to save the changes made and the feature will take effect immediately. Motion Detection This page allows user to configure motion detection to trigger alarms: P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 52: Table 16: Motion Detection Configuration

    When checked, Motion Detection region with number will be displayed as a white rectangle in the screen. When “Edit” clicked, the Rectangle will become Red. Enable Motion Detection When checked, Motion Detection is enabled. P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 53: Figure 30: Motion Detection Schedule Configuration Page

    User has to configure the “Time Schedule”; otherwise the Motion Detection Alarm will not work if there is no time schedule configured. • Grandstream free GSurf_Pro V2 VMS software can be downloaded from: http://www.grandstream.com/sites/default/files/Resources/GSurf_Pro_V2_1.0.3.19.zip P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 54: Alarm Event

    Record Video and Upload to FTP Upload video recording to pre-configured FTP server. Server Email and FTP upload JPEG JPEG snapshot are sent via Email and uploaded through FTP when alarm is triggered. P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 55: Syslog Settings

    User has to configure the “Alarm Event Time Schedule”; otherwise the Alarm In interface will not work if there is no time schedule configured. Syslog Settings This page allows user to enable the Syslog to help troubleshooting problems. P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 56: Table 18: Syslog Settings

    Figure 33: Syslog setting page Table 18: Syslog settings Syslog Server Syslog server IP or Domain Name Syslog Level Lever of syslog message sent to the syslog server: None, Debug, Info, Warning, Error. P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 57: Software Upgrade

    5. In webGUI of IP camera, configure the Firmware Server Path with the IP address of the PC. 6. Update the change and reboot the unit End users can also choose to download the free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server. P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 58: Configuration File Download

    “cfg000b820102ab.xml”. The configuration file name should be in lower cases. Notes: • GXV3500 only support XML automatic provisioning. • Grandstream recommends end-user use the Grandstream HTTP server: • Upgrade can be triggered via TELNET by using command: upgrade.

  • Page 59: Restore Factory Default Setting

    Figure 36: GXV3500 Front View V_IN, BNC Interface : GXV3500 BNC interface, connect to analog camera as Video Input (Voltage: 1.0V p-p; Resistance 75 Ω) 2. MIC_IN: 3.5mm socket for external 3 party microphone input.

  • Page 60: Gxv3500 Home Web Page (Decode Mode)

    GXV3500 HOME WEB PAGE (DECODE MODE) Once click “Decode Home Page” from the Home page of the Encode mode, the device will prompt and reboot to switch itself from Encode Mode to Decode Mode. Following Home Page of Decode Mode will be displayed once the device boots up:...
  • Page 61 NOT decode resolution more than D1 or VGA, because of the limitation of analogue interface output. • For 3 party camera, the best way to try whether GXV3500 can decode it or not is using VLC Player to decode the 3 party camera. •...

  • Page 62: Basic Settings Explanation (Decode Mode)

    Basic Settings Explanation (Decode Mode) System Setting Page (Decode Mode) Figure 38: System Page (Decode) P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 63: Networking Setting Page (Decode Mode)

    Range is from 0-3. Default is 0. When set to 0, no cadence will be applied and alarm out will be played continuously. Networking Setting Page (Decode Mode) This page allows user to configure network related parameters: P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 64: Table 21: Networking Settings

    Default value is 0. Range is from 0 - 4094. Layer 2 QoS 802.1p Assigns the priority value of the Layer2 QoS packets. Priority Value Default value is 0. Range is from 0 - 7. P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 65: Ddns Setting Page (Decode Mode)

    DDNS ISP Type Select the DDSN service provider from the pull-down menu list. Self-Define DDNS Address Input the self-defined DDNS address. Site Name DDNS site name. DDNS Account DDNS account name P a g e GXV3500 User Manual Version 1.0.3.6...
  • Page 66 DDNS Password DDNS password STUN Server Stun server FQDN or IP. If device behind a non-symmetric router, STUN server can help to penetrate & resolve NAT issue. P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 67: Sip Setting Page (Decode Mode)

    SIP Setting Page (Decode Mode) GXV3500 Decode can be configured as SIP endpoint to decode the video SIP call, showing remote SIP video phone or IP camera during SIP video call and displaying to audio and video to the connected big screen TV set.

  • Page 68: Table 23: Sip Setting Page (Decode)

    Local RTP Port Local RTP port for media, default 5004. Use Random Port Forces the GXV3500 to use random ports for both SIP and RTP messages. This is usually necessary when multiple units are behind the same full cone NAT. The default setting is “Disabled”.

  • Page 69: Status Page (Decode Mode)

    Default is A Record. Audio Out Ringtone Upload the correct formatted Audio Out Ringtone. Status Page (Decode Mode) This page shows the GXV3500 Decode Mode operation status: Figure 42: Status Page (Decode) Notes: • When SIP account registered, the status will display “Online” in Green.

  • Page 70: Advanced Settings Explanation (Decode Mode)

    Viewer cannot change any settings. Allow Anonymous Viewing When checked, no security enhanced. Any person can view the camera if knowing the IP or FQDN of the camera, but cannot change anything, just view ONLY. P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 71: Maintenance Page (Decode Mode)

    Maintenance Page (Decode Mode) This page allows user to maintain the GXV3500 in Decode Mode: Figure 44: Maintenance Page (Decode) Table 25: User Management page Restart When clicked, the GXV3500 will reboot or restart (soft reboot). Restore When clicked, the camera will be reset to factory default, wiping out all the configurations (except IP address).

  • Page 72: Certificates Page

    Only XML based automatic provisioning is supported by GXV3500. Certificates Page This page allows users to upload up to 6 Trusted CA certificate files which will be trusted by the GXV3500 during SSL exchange. Also users are allowed to configure the device with custom certificate signed by custom CA certificate under the Custom Certificate section.

  • Page 73: Figure 45: Certificates Page

    “Issued by” and “Expiration”. User could press to delete one of the files. P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 74: Ptz (Decode Mode)

    PTZ (Decode Mode) This page allows user to configure GXV3500 (decode mode) to use its related RS-485 port as output control of 3 party PTZ compatible device or TEXT output device via RS-485 port. Figure 46: PTZ Configuration Page (Decode)

  • Page 75: Figure 48: Remote Alarm_Out Ip Camera Configuration

    Figure 47: Remote Alarm_Out IP Camera Configuration GXV3500 (Decode Mode) Side: GXV3500 has to be running as Decode Mode when functioning as remote Alarm_Out of the peering IP Camera. The configuration is as below: 1) Input the 2 stream (H.264 Only, MJPEG NOT supported) as the RTSP URL, with correct...

  • Page 76: Figure 49: Remote Alarm_Out Peering Gxv3500 Configuration

    All Grandstream IP Cameras without built-in Alarm_Out interface can peer with GXV3500 (Decode Mode) built-in Alarm_Out interface for Motion Detection Remote Alarm_Out. Alarm_Out duration can be configured at “System” setting page of GXV3500 Decode. See below the figure. When Alarm_Out taking action, the webpage will show the related action.

  • Page 77: Figure 50: Remote Alarm_Out Peering Gxv3500 Action Output Display

    Figure 49: Remote Alarm_Out peering GXV3500 Action Output Display Unlike the Alarm_Out interface of Grandstream IP Camera (e.g.: GXV3611IR_HD or GXV3662_HF/FHD where the related Alarm_Out interfaces are using relay switch), the GXV3500 Alarm_Out is using photocoupler circuit. If connecting to a multimeter, you will see the Ohm changed from unlimited to serveral hundred Ohms depending on GXV3500 HW version.

  • Page 78: Syslog Settings (Decode Mode)

    The above method can be used for installers to check the functionality of this feature at lab or on field before the installation. With the help of GXV3500 Decode, customers can now free from the wiring limitation and have the Alarm_Out feature for Grandstream IP66 weather-proof IP cameras.

  • Page 79: Table 27: Syslog (Decode)

    Figure 51: Syslog Page (Decode) Table 27: Syslog (Decode) Syslog Server Syslog server IP or Domain Name. Syslog Level Lever of syslog message sent to the syslog server: None, Debug, Info, Warning, Error. P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 80: Ip Surveillance Faq

    Please double check whether the Grandstream Plug-in/Active-X is installed correctly. Once you log into the GXV3500 web interface, Internet Explorer will indicate that this website wants to install to following add-on: “GSViewer.cab” from Grandstream Networks, Inc. Please install this add-on when prompted by IE.
  • Page 81 7. How do you watch secondary video stream? Login to the home page of the GXV3500 web GUI, click Play to watch the video stream. To watch a secondary video stream, right click on the video, and select Secondary Stream on the pop-up menu. Try reinstalling the Grandstream Viewer add-on for IE if you cannot see the video stream.
  • Page 82 16. Port forwarding Two ports must be forwarded on your router to watch video from a GXV3500 that is located on a private network from a PC in a public network. The web port (HTTP) and the RTSP port. Please make note that the RTSP port number changes according to the web port.
  • Page 83 VLC Media Player (free open source media player software), the GXV3500 will very likely be able to decode the stream, but no guarantee due to the variety of H.264 encoding implementation by different IP Camera vendors. P a g e GXV3500 User Manual Version 1.0.3.6...

  • Page 84: Experiencing The Gxv3500

    EXPERIENCING THE GXV3500 Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.

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