Toshiba TECRA M2 User Manual page 157

DVD-ROM drive
For more information, refer to Chapter 4, Operating Basics
Problem
You cannot access a CD/
DVD in the drive
Some CD/DVDs run
correctly, but others do not
TECRA M2
Procedure
Make sure the drive's drawer is securely
closed. Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD
is properly seated. It should lie flat with the
label facing up.
A foreign object in the drawer could block
laser light from reading the CD/DVD. Make
sure there is no obstruction. Remove any
foreign object.
Check whether the CD/DVD is dirty. If it is,
wipe it with a clean cloth dipped in water or
a neutral cleaner. See the Media care section
in Chapter 4, Operating Basics, for details on
cleaning.
The software or hardware configuration may
be causing a problem. Make sure the
hardware configuration matches your
software's needs. Check the CD/DVD's
documentation.
Check the type of CD/DVD you are using.
The drive supports:
DVD-ROM: DVD-ROM, DVD-Video
CD-ROM: CD-DA, CD-Text, Photo CD
(single/multi-session), CD-
ROM Mode 1, Mode 2, CD-
ROM XA Mode 2 (Form1,
Form2), Enhanced CD (CD-
EXTRA), CD-G (Audio CD
only), Addressing Method 2
Check the region code on the DVD. It must
match that on the DVD-ROM drive. Region
codes are listed in the Optical media drives
section in Chapter 2, The Grand Tour.
If problems persist, contact your dealer.
Troubleshooting
9-8